Inside Retail’s Tech Transformation: From AI to Automation

Imagine a retail experience that feels intuitive, personal, and remarkably fast. Your shopping cart is filled with items you need before you even start browsing. A store greets you on your anniversary. There are no checkout lines–because there’s no need to wait.
Georgy Pastukhov, an expert in creating highly effective IT organizations, examines key aspects of transformation in IT team management. The material reveals the evolution from process to service thinking, methods for achieving a balance between flexibility and stability, as well as optimization principles for creating adaptive IT structures focused on customer value.
On April 29, Global CIO brought together global IT and HR leaders for an insightful panel discussion focused on hiring and managing IT teams in Africa.
Leading consultancies are aggressively adopting generative AI, and tech giants like Databricks, Microsoft, and OpenAI are scaling their AI platforms. Cities and businesses around the world are using AI to improve efficiency, despite growing environmental concerns. Ambitious AI programs are being launched at the national level.
Central Asia is emerging as a key IT player, with over 300,000 professionals and growing. Led by Kazakhstan and Uzbekistan, the region is advancing in fintech, outsourcing, and digital services. However, challenges like talent shortages and education gaps remain. We discussed these issues and innovative HR practices with industry leaders at the panel “IT Talent in Central Asia: Challenges and Solutions.”
Companies across North America, Europe, APAC, and Latin America are leveraging these technologies to streamline human capital management and gain a competitive edge in a rapidly changing business environment.
Join Alexey Chiroki, Citibank enterprise solution architect, as he explores how blockchain technology is revolutionizing financial systems. Learn how digital assets extend beyond cryptocurrencies, enabling instant global transfers, asset tokenization, and increased transparency. Discover real-world banking applications already implemented at major institutions that are making finance more efficient, secure, and accessible.
In this article, Davron Adilkhodjaev will share insights on how strategic investments in data and AI are driving TBC Group's rapid growth in Uzbekistan. From acquiring Payme to launching the country's first fully digital bank, he’ll explain how the company achieved remarkable progress, innovated, and made a significant impact on millions of users.
On February 26, 2025, Global CIO hosted an online panel discussion “IT Talent Market in Central Asia: Challenges and Solutions.” The event brought together leading IT and HR experts to discuss key trends, hiring challenges, and the future of the regional job market.
The Global CIO editorial team is launching a series of articles on the conditions in which IT businesses operate across different countries. The first country we’re introducing is the UAE. We asked our partners about the development of the IT sector in their countries, the specific challenges and opportunities they face, and the key factors for success in each market.
On March 25, 2025, Global CIO hosted the online International Conference "Information Technologies in the Global Retail" on Zoom and LinkedIn. The event brought together IT leaders to discuss key challenges and best practices in digital transformation, customer experience, and IT management in the retail sector.
How to choose the right path for your project? Today, many companies face a dilemma: to use low-code platforms to speed up development or invest in traditional custom development? Sergey Plashkevich, head of business development for the Low-code platform at Tsifrum (Rosatom) and the participants of the round table will share their experience in implementing low-code solutions and discuss which tasks are best suited for this approach, and in which cases it is worth preferring classical methods.
At the beginning of the year, business activity in companies picks up speed: new budgets are approved, strategic projects are launched, and the results of the previous year are summed up. All this happens against the backdrop of adaptation to the work rhythm, the formation of new plans, and spring vitamin deficiency. During this period, the concentration of attention of most employees is reduced, and the stress level, on the contrary, is consistently high. These are ideal conditions for fraudsters. Alexander Yarov, Head of Information Security at ELMA, told how to help the team remain vigilant when faced with cyber fraud.
Maxim Karankevich, Director of Digital Transformation at Ultramar, presents the Ultramar Digital Port project as the first step towards comprehensive automation of production processes at the Leningrad Region port. Over 8 months, 9 integrated systems were implemented, which allowed saving over 22 million dollars and increasing efficiency.
Artificial intelligence is no longer just a technology of the future – it is a reality that is changing business, daily life, and even creativity. But how fast is the AI project market growing? Which segments are developing the fastest and what challenges companies face when implementing AI solutions are described in the article.
The opportunity to connect with IT leaders from different countries and industries is one of the things we value most at Global CIO. Today, the Global CIO editorial team interviewed Golib Khusainov, the CIO of Uzavtosanoat.
Corporate cybersecurity, IT staffing shortages, and IT budget alignment have been pressing issues for decades. However, IT leaders have recently encountered new challenges in each of these areas. Key problems and potential solutions were discussed during the Global CIO online ideation session as part of the "Key Trends in Digital Transformation 2024" online conference.