Numbers and facts
Brief Biography
Highly accomplished executive with over 24 years post-qualification experience across the Banking and Financial Services (BFSI), IT, and Telecom industries. Proven success in integrating operations and technology at the C-level, including roles as CIO, CTO, and Country Head, Technology & Operations. Currently leading technology and operations as Country Head at First Bank in Kinshasa, DRC.
Expertise spans large-scale digital transformation, enterprise architecture, IT governance, and retail banking operations. Possesses experience managing technology strategies supporting a workforce of over 22,000 staff and customer accounts exceeding 25 million. Focused on leveraging technology (including Agile/DevOps, AI/ML, and Cloud) for strategic execution, operational excellence, and financial systems engineering to deliver excellent services to customers and stakeholders.
Achievements
Drove Technology Strategy Development, Business Process Improvement, Service Management, Information Security, and Project/Programme Management for global businesses.
• Managed an annualized operating budget exceeding $60 Million and project budgets over $80 Million.
• Led the design and IT roll out of Core Network Infrastructure to support banking applications, e-payment, and IT infrastructure in 6 African Countries, 4 non-banking subsidiaries, and the UK.
• Oversaw the consolidation of over 154 Management Appl...
Competencies
Core Competencies
Branch Banking Operations (covering 79 branches)
Enterprise Architecture & Implementation
Strategic Planning & Vision
Operations Process Design & Optimization
Business Digitization & Transformation
IT Governance & Financial Management
Business Automation (B2B, M2B, B2M, M2M, RPA)
Financial Systems Engineering & Core Banking (Finacle FFR)
Effective Budget Management (>$60M OpEx, >$80M Projects)
Service Management