Tim Mitchell

Digital Transformation & CX Leader

Cadena Growth Partners

Numbers and facts

10—20 years of experience in IT

5—10 years of experience as a C-Level/VP in IT

1500+ internal users in the company

Holds an MBA or Executive MBA

Management team of up to 50—150 people

Member of the board of directors or similar body of the company

Digital transformation impacting the entire industry

Brief Biography

Tim Mitchell is a Strategic Program Director at Zendesk, driving Executive Engagement and CX Acceleration. He is an experienced C-Level Advisor focused on Digital Transformation & CX, previously holding leadership positions at Deloitte, Cadena Growth Partners, and Flux Labs. He holds a Global MBA in Digital Transformation from University of Barcelona, is an Advisory Board Member of Customer Connect USA and Africa Tech Week, and a frequent guest lecturer at University of Cape Town, GIBS Business School, and Zigurat Institute of Technology.

Achievements

See application form:

2025-Present: Customer Connect USA: Advisory Board Member for the 2025 Customer Connect Expo in Las Vegas.
2025: UCT GSB Guest Lecturer: Guest lecturing full-time MBA students on AI, Customer Experience, and Digital Transformation.
2024: Customer Experience Africa Awards: Finalist & Runner-Up Recipient of the “Rising Star in CX” in Africa award.
2024-Present: Zigurat Institute of Technology & University of Barcelona Guest Lecturer: Guest lecturer for Masters students on the topics of...

Competencies

Leadership, Digital Transformation, Customer Experience, AI, Corporate Strategy, Technology Advisory, Design Thinking, Innovation, Ideation, Visioning, Customer Research (Quant + Qual_), Customer Journey Mapping, Management Consulting, Critical Thinking, Public Speaking, Keynote Speaking, Panel Discussions, Thought Leadership, Digital Learning, etc.