Numbers and facts
Brief Biography
Tim Mitchell is a Strategic Program Director at Zendesk, driving Executive Engagement and CX Acceleration. He is an experienced C-Level Advisor focused on Digital Transformation & CX, previously holding leadership positions at Deloitte, Cadena Growth Partners, and Flux Labs. He holds a Global MBA in Digital Transformation from University of Barcelona, is an Advisory Board Member of Customer Connect USA and Africa Tech Week, and a frequent guest lecturer at University of Cape Town, GIBS Business School, and Zigurat Institute of Technology.
Achievements
2025-Present: Customer Connect USA: Advisory Board Member for the 2025 Customer Connect Expo in Las Vegas.
2025: UCT GSB Guest Lecturer: Guest lecturing full-time MBA students on AI, Customer Experience, and Digital Transformation.
2024: Customer Experience Africa Awards: Finalist & Runner-Up Recipient of the “Rising Star in CX” in Africa award.
2024-Present: Zigurat Institute of Technology & University of Barcelona Guest Lecturer: Guest lecturer for Masters students on the topics of AI, Product Management, Customer Experience and Digital Transformation.
Competencies
Leadership, Digital Transformation, Customer Experience, AI, Corporate Strategy, Technology Advisory, Design Thinking, Innovation, Ideation, Visioning, Customer Research (Quant + Qual_), Customer Journey Mapping, Management Consulting, Critical Thinking, Public Speaking, Keynote Speaking, Panel Discussions, Thought Leadership, Digital Learning, etc.