Benjamin Lim

Benjamin Lim is a visionary IT leader with 25+ years of experience driving digital transformation across Singapore’s public & healthcare sectors. As Divisional Head of Service Delivery at NTU Singapore, he directs IT strategy for a massive ecosystem of 343,000 students, faculty, & alumni. Championing NTU’s Smart Campus vision since 2018, Benjamin recently orchestrated AVAIlable:IT - an innovative AI, IoT, and GenAI mesh integrating high tech with high touch to forge high user trust. Previously, as Innovation Lead at Synapxe, he delivered National-Level and UN-recognized healthcare technologies. A Fellow of the Singapore Computer Society, Past President of the Project Management Chapter, and an ICF-certified coach, Benjamin champions empathetic leadership. He leverages AI to decouple workload growth from headcount, proving that technology handles the volume while humans handle the value.

Accomplishments (up to 500 characters with spaces):
Transformed NTU’s traditional IT operations into a proactive, AI-driven ecosystem, securing Global CIO Project of the Year 2025. Deployed the AVAIlable:IT mesh (AI-IVR, GenAI, IoT) to absorb >200% workload spikes with zero headcount growth. This scalable architecture reduced tickets by 40% and cut resolution time by >50%. Consistently leads award-winning Smart Campus initiatives (SBR Tech Excellence, OpenGov), delivering robust IT/AV services to 340,000+ users.

Executive IT Leadership, Strategic Execution, and IT Governance. Expert in large-scale Digital Transformation, Program/Change Management, and Enterprise Architecture. Specializes in AI/Automation ecosystem design (GenAI, Predictive IoT, NLP). An ICF-ACC credentialed leadership coach, he excels in Talent Development, building high-performing, agile teams, and fostering a "High Tech, High Touch, High Trust" culture that prioritizes stakeholder experience and operational resilience.