Haris Mateen

Chief Information Officer

DoctorOnCall

Numbers and facts

10—20 years of experience in IT

Up to 5 years of experience as a C-Level/VP in IT

Up to 500 internal users in the company

Management team of up to 50 people

Member of the board of directors or similar body of the company

Comprehensive digital transformation of the company to enhance its competitiveness

Brief Biography

Haris Mateen, PMP®, PMI, is Chief Information Officer (CIO) at DoctorOnCall, leading digital transformation and AI innovation in healthcare. He has launched eight AI SaaS solutions, including ChatGPT White-Label, Omni CRM Platform, AI Cloud Call Center, and AI Auto Blog, and spearheaded a government-backed AI healthcare marketplace. Haris drives measurable business impact through ERP transformation, CRM innovation, and scalable technology solutions. Recognized for bridging healthcare and technology, he holds multiple patents and certifications, and has led IT initiatives across Malaysia, Singapore, and the region.

Achievements

Led DoctorOnCall’s digital transformation, launching 8 AI SaaS solutions including ChatGPT White-Label, Omni CRM, AI Cloud Call Center, and AI Auto Blog. Spearheaded a government-backed AI healthcare marketplace, ERP and CRM innovations, driving 48% revenue growth, 28% higher customer retention, 20–30% operational efficiency gains, and holds multiple patents and IP in AI and process automation.

Competencies

Expert in digital transformation, AI-driven SaaS, and healthcare technology. Skilled in IT strategy, CRM and ERP implementation, product development, workflow automation, and data-driven decision-making. Proven ability to lead cross-functional teams, drive operational efficiency, and deliver measurable business outcomes through innovative technology solutions.