Brief Biography
Phani Mudigonda has more than 2-decade long career where he has worked with Fortune 500 Customers to help them successfully navigate their Digital Transformation journey. As a Technology leader, Phani has been providing technology solutions to Customers across multiple industry segments including Banking, Retail, Manufacturing, Healthcare etc. As a technology leader Phani believes that technology is a tool that helps solve business problems and technology leaders need to ensure business outcomes are at the center of the Technology Adoption program. They key aspects that technology leaders need to keep in mind to ensure success is – be open to change esp. as tech is changing fast, put end user at the center of your program, build right competency base and be ready to fail fast. Ethical use of technology and ensuring diversity and inclusivity are going to be the key aspects.
Achievements
1. Automated service lifecycle management - Reduced incident resolution time - 56 hours to 7 hours
2. Advanced Microsoft tools for data protection - Azure Cloud Security Posture Maturity score improved from 70 to 85
3. Service BOT Revolution for IT support - Increased quality of resolution
4. Data classification & protection controls implemented - Reduced data leakage incidents
5. Enhanced user experience (ITSM Workflow)
6. Custom dashboards for ease of governance
7. AI-Driven Approvals and Suggestion
Competencies
1. Digital Technolgies
2. Cybersecurity
3. Mobility & Validation
4. Business to Technology mapping