Brief Biography
Hospitals and healthcare
Achievements
digitised the tale management system for patient to staff which enables the efficacy,efficacy and better patient experience, this tools works on WhatsApp to raise the support request while saying in the ward hence adoption of this application is very as it does not force to download the apps from the App Store
It work with QR code which enabled to identify the location department , ward and bed number and based on the request description it goes to the destination department baes on AI
And GenAI
Competencies
Faster request raising and automatic assignment of destination’s department and task assignments to the staff based on the round robin basis.
5 level of auto escalation based on SLAs which enforce to get the request executed to achieve the better patient NPS.
Outcome :
Continuous improvemrnt on :
-Efficiency
-Efficiency
-Experience