LTM — AI-POWERED ENTERPRISE TRANSFORMATION

LTM is redefining how an enterprise scales by pursuing an ambitious goal: double revenue to USD 10 billion in five years—without doubling its workforce. At the heart of this strategy is a new digital workforce model, where AI agents work alongside people to transform how work gets done.

LTM has moved AI from isolated experiments into everyday enterprise operations, deploying 1,500+ AI agents as digital employees across IT, HR, Security, Project Delivery and Governance.

Technologically, LTM has established an enterprise-wide autonomous operations foundation on the ServiceNow AI Platform. Each AI agent is governed like a digital employee—with an identity, role, manager, training and performance review—bringing accountability into the agentic workforce.

Innovation is further strengthened through the AI Control Tower, creating unified AI inventory, risk oversight and governance across the digital workforce, with up to 80% projected improvement in AI asset management efficiency.

The initiative has delivered enterprise-scale outcomes across productivity, employee experience, operations and governance. LTM scaled AI from individual use cases into everyday operations, deploying 1,500+ AI agents across IT, HR, Security, Project Delivery and Governance.

Employee outcomes were realized through RAIma, which reimagined enterprise service delivery for 87,000 employees across 47 countries. HR onboarding satisfaction improved from 4.7 to 5.0, while HR productivity increased by 16%. IT ticket volumes were reduced by 30%, enabling employees to access intelligent support without relying on traditional portals.

Operational excellence was achieved across IT, Security and Project Delivery. Incident disruptions were reduced by 23%, while mean time to restore unplanned outages improved by 72.3%. Security Operations reduced incident assignment time to less than five seconds and enabled a 160-person team to absorb 40% more workload.

Compass 2.0 unified five applications into a single

The initiative is built on the ServiceNow AI Platform, which serves as the enterprise-wide autonomous operations foundation connecting AI capabilities across HR, IT, Security and Project Delivery. Supporting systems include RAIma, a unified AI-powered digital companion that orchestrates specialized agents through agent-to-agent interaction and enterprise knowledge, and the AI Control Tower, which provides a unified system of record for AI inventory, risk oversight, evaluation and governance. The solution also leverages 1,500+ AI agents operating as digital employees across IT, HR, Security, Project Delivery and Governance.

The implementation involved transforming AI from isolated experimentation into enterprise-scale adoption spanning IT, HR, Security, Project Delivery and Governance. The complexity arose from deploying 1,500+ AI agents as digital employees while integrating AI capabilities across multiple enterprise functions.

A major implementation challenge was establishing an enterprise-wide autonomous operations foundation on the ServiceNow AI Platform. Another layer of complexity involved creating a digital workforce architecture where each AI agent is governed like a digital employee, with an employee ID, manager, role, training and performance review.

The deployment also involved enabling RAIma to orchestrate specialized agents through agent-to-agent interaction and enterprise knowledge while delivering a unified experience to employees across 47 countries.

LTM is redefining how an enterprise scales by pursuing an ambitious goal: double revenue to USD 10 billion in five years—without doubling its workforce. At the heart of this strategy is a new digital workforce model, where AI agents work alongside people to transform how work gets done.

The initiative represents a shift from isolated AI experiments to enterprise-scale adoption. LTM has moved AI from individual use cases into everyday enterprise operations, deploying 1,500+ AI agents as digital employees across IT, HR, Security, Project Delivery and Governance. This digital workforce model was created to support business growth while expanding capacity, productivity and responsiveness without proportional workforce growth.

The transformation extends across the enterprise and is designed to create an AI-native operating model. A central element of this approach is RAIma, a unified AI-powered digital companion that reimagines enterprise service delivery for 87,000 employees across 47 countries. RAIma orchestrates specialized agents through agent-to-agent interaction and enterprise knowledge, embedding contextual intelligence into everyday operations and creating a unified experience for employees. ,

Technologically, LTM has established an enterprise-wide autonomous operations foundation on the ServiceNow AI Platform, connecting AI capabilities across HR, IT, Security and Project Delivery. This foundation enables enterprise-scale deployment of AI capabilities while ensuring consistency, interoperability and governance across functions.

A distinguishing aspect of the initiative is its digital workforce architecture. Each AI agent is governed like a digital employee, with an employee ID, manager, role, training and performance review. This model introduces accountability into the agentic workforce and ensures that AI capabilities operate within a structured enterprise framework.

The program has generated measurable improvements across multiple business functions. Operationally, AI agents investigate and recommend actions for approximately 38,000 ITSM incidents monthly. The initiative reduced incident disruptions by 23% and mean time to restore unplanned outages by 72.3%. Within Security Operations, incident assignment time was reduced to less than five seconds, total incident closure time was cut by two-thirds and a 160-person team was enabled to absorb 40% more workload.

The impact extends into project delivery through Compass 2.0, which unified five applications into one source of truth for 7,000 project managers and leaders, covering more than 8,000 workstreams. The solution saved 326,000 hours and accelerated leadership reviews by 87%.

Innovation is strengthened through the AI Control Tower, which creates unified AI inventory, risk oversight and governance across the digital workforce. The platform provides a unified system of record for AI inventory, evaluation and governance, with up to 80% projected improvement in AI asset management efficiency.

The project operates at a global enterprise scale, supporting 87,000 employees across 47 countries through a unified AI-powered digital workforce model. Enterprise service delivery was reimagined through RAIma, providing a consistent experience across diverse geographic locations and business functions.

The deployment spans IT, HR, Security, Project Delivery and Governance functions, with 1,500+ AI agents operating as digital employees throughout the enterprise.

The ServiceNow AI Platform provides the enterprise-wide autonomous operations foundation that connects AI capabilities across HR, IT, Security and Project Delivery regardless of location. RAIma further supports global operations by orchestrating specialized agents through agent-to-agent interaction and enterprise knowledge. Additionally, LTM is using its own enterprise as a live proving ground for AI at scale, creating real-world evidence that can be demonstrated to more than 700 global clients.