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Modern IT Service Management (ITSM): what should a CIO know and be able to do?

23 June 2024
ITSM
Services
The report by Anton Boganov, the country's leading ITSM specialist, is devoted to the current state of the ITSM methodology, differences of the latest version of ITIL from the previous ones, analysis of joint application of ITSM and flexible project management methodologies. Modern IT Service Management (ITSM): What should a CIO know and be able to do?
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