Industry experience

PEC with 80+ IT systems has implemented AI in business processes. Anton Sluchenkov, Director of the Data Development and Visualization Department, demonstrates the solutions: ML predictions with an accuracy of 95%, CRM auto-filling from calls using GPT OSS 20B, a RAG chatbot for operators, and a graph of connections in Neo4j. The article explains how a unified ML pipeline works, why a two-step classification is necessary for 180 topics, and the purpose of a vector storage.

Svetlana Potapova, Head of Artificial Intelligence Cluster at a major steel manufacturing company, talks about the implementation of AI in metallurgy: automatic control accelerated rolling by 50%, computer vision increased productivity by 5%, and the adoption rate was 90%.

ASOS's virtual stylist increased the average order value by 28%, and Amazon learned to buy products from third-party sites, keeping customers in the ecosystem—but behind these successes lie billion-dollar failures and lawsuits. Petr Lukyanchenko examines why 80% of companies fail when implementing AI agents and why the system's architecture is more important than the model itself. From autonomous shopping to discriminatory algorithms, these are real-world examples of the technology that's changing retail right now.

Alfa Capital Management Company, with assets of 2 trillion rubles, has achieved 60% employee engagement in AI and saved up to 70% of development time. Fedor Lezhnev, Director of the IT Department, discusses the company's systemic AI transformation—from a corporate portal based on Open Web UI to the automation of customer service, where AI already resolves 30% of requests.

Hoff Tech carried out a large-scale digital transformation in a turbulent market with a drop in purchasing power of 8% YoY. CEO Andrey Pluzhnikov spoke about the transition to a microservice architecture, the introduction of omnichannel logic and AI, which made it possible to increase conversion by 10-15% with a flat budget. The key to success is an integrated approach, from technology to corporate culture and product teams.

CXO Connect is a global leadership development firm that began over 35 years ago with a singular mission: to transform technical IT managers into strategic C-suite leaders. Today, its services have expanded to empower executives across all functions to communicate value, influence outcomes, and drive measurable results.

17 million users, one ecosystem. How do you keep it stable while scaling fast? COO Roman Lavrentiev shares Uzum's operational reality: integrating fintech with e-commerce (50%+ of turnover through own payments), synchronizing service teams, and hiring when talent is scarce. What worked and what didn't building Uzbekistan's first tech unicorn.

Ivan Kolesnikov, Director of Digital Transformation at Promomed, explained how the company implemented AI in production, marketing, and R&D in two years. Thanks to structured data and corporate AI agents, the pharmaceutical company optimized the management of 350 products and accelerated business processes. The experience demonstrates the successful digitalization of a conservative industry through partnerships with cloud providers and an MVP approach.

Alexander Kuliev, an expert in data-driven transformation, talks about the successful implementation of a digital management system in the Burger King chain with more than 800 restaurants. In three years, the company moved from expert solutions to a full-fledged data-driven model, achieving efficiency growth of up to 9% in certain segments. The author shares the key stages of transformation and the main lesson.

How Faberlic replaced SAP Hybris with its own development? Director of Tech Projects Alexander Spiridonov shares his experience of creating an e-commerce platform that processes 30,000 orders per hour with a response time of less than a second. A team of 50 specialists developed a multi-service architecture based on open source solutions, which successfully operates in 14 markets where the company operates.

KEENU's CIO Ammar Shareef challenges cloud-first orthodoxy by migrating to on-premises infrastructure due to regulatory compliance and performance demands. Using OPEX hardware rentals and rigorous TCO analysis, Shareef built a hybrid architecture that outperformed conventional cloud strategies. This case study proves context-driven infrastructure decisions beat following industry trends.

Sergey Isaev, Director of Digital Business Areas at Akrikhin company, talks about creating a proprietary CRM system for a pharmaceutical manufacturer. The project with AI and computer vision integration provided 20% sales growth and 50% reduction in labor costs. Sergey shares experience of development, implementation and advantages of custom solution over ready-made products

VIVEST's CIO Mr. Alex Galho led a 12-month AI transformation deploying Microsoft Copilot across 28 initiatives with documented ROI of 30% in health processing. The case study reveals that successful enterprise AI adoption requires structured people enablement and cultural change, not just technology implementation. Key lessons include moving from mass training to 1-on-1 mentoring and treating AI as continuous transformation rather than a finite project.

IT Manager Shadi Kalthoom from National Finance House demonstrates how to deploy Microsoft 365 in a financial organization while meeting Saudi Central Bank requirements for keeping data within the country. His hybrid solution with PowerShell automation enabled employees to use modern tools without compromising compliance. NFH's experience shows that regulatory constraints can be transformed into opportunities for secure digital transformation.

Group CIO Mohamad Abdul Wajid Tanveer shares lessons from BJC's successful legacy ERP to cloud migration. He outlines why many ERP projects fail and presents a four-step transformation journey focused on people, hybrid migration, realistic cloud economics, and continuous innovation. His insights include critical cybersecurity considerations for cloud ERP implementations. Tanveer emphasizes that cloud migration is "not a checkbox project—it's a strategic journey."

CIO Oleg Aksenov reveals how his team built Kazakhstan's fastest-growing marketplace in just 10 months. Learn when custom development pays off — from a team that built their own WMS and created direct China-to-doorstep delivery. Discover their strategic tech decisions that avoided bureaucracy and accelerated product development. Essential insights from the creators of KazanExpress and Uzbekistan's first unicorn.

Mine Save Mart boosted sales by 18% in six months after implementing Microsoft Dynamics 365 across 300+ locations. The transformation, led by IT Head Muhammad Shafique, reduced inventory costs by 22% and supply cycles by 30% while enabling expansion into new business ventures.

Join us for an insightful presentation by Sadaf Shaikh, CIO of TPL Insurance, showcasing two groundbreaking fintech success stories from Pakistan. Discover how the Zindagi digital wallet reached 400,000 users in three months and TPL Insurance's AI platform processes claims in hours instead of weeks. Learn practical strategies for implementing digital solutions that revolutionize financial services.

Join Alexey Chiroki, Citibank enterprise solution architect, as he explores how blockchain technology is revolutionizing financial systems. Learn how digital assets extend beyond cryptocurrencies, enabling instant global transfers, asset tokenization, and increased transparency. Discover real-world banking applications already implemented at major institutions that are making finance more efficient, secure, and accessible.

In this article, Davron Adilkhodjaev will share insights on how strategic investments in data and AI are driving TBC Group's rapid growth in Uzbekistan. From acquiring Payme to launching the country's first fully digital bank, he’ll explain how the company achieved remarkable progress, innovated, and made a significant impact on millions of users.

Eliminating bottlenecks in manufacturing is where automation can generate significant financial gains for a business. Golib Khusainov, CIO of Uzavtosanoat, shared how the company’s internal IT team implemented the Line Stop System — an automated platform that detects and reports production line stoppages in real time without human intervention.

The Examen Sentinel project arose out of a desire to improve security. In partnership with RSA Laboratories, we have developed a solution that uses data analytics and AI to proactively identify potential problems, ensuring timely medical intervention.

The Avia Code company has launched the BAGS ID system, allowing passengers to independently check in luggage in just 30 seconds. The solution reduces queues and improves service at airports. Konstantin Panev, Director of Digital Transformation, Airports of the Regions Management Company, shares his experience.

Kuat Sandalov, Chief Data Officer at Kazakhtelecom tells about how data governance maximizes the value of data for strategic initiatives and decision-making while ensuring sustainability and adaptability to future needs.

“The project approach is being replaced by a product approach: the company has proven the effectiveness of a phased transition when implementing automated control systems,” said Egor Skaletsky, project manager at EuroChem. Experience has shown that consistent changes in IT solution development methods can achieve additional business benefits.

AI adoption hindered by lack of explainability; AI must explain decisions. Srinivasan Shridharan highlights AI's role in extracting intelligence, timeliness, and knowledge democratization.

Viktor Sirenko, Head of Cloud Services Development Department; IT Division, IT Infrastructure Directorate, OTP Bank, spoke about the team's experience in developing a PaaS platform based on Kubernetes within its private cloud.

"Kazpost" is the national postal service operator in Kazakhstan. The organization has a wide network of branches throughout the country. It also operates in rural areas. Postal and financial services are available to customers. Despite its advantages, "Kazpost" required transformation. In 2023, a digital office was organized. Here's the story of the company's development journey.
Speaker: Asem Boltazhan, Chief Executive Officer (CEO) of Qazpost Digital.

The editors of Global CIO portal organized a conversation with three IT executives from China: Zhang Jianhua, Lu Yang and Zhou Shengzhe, who agreed to answer a few questions and share their experience in digitalization, application of AI and use of big data.

Denis Dudkin, Head of IT, Digital and CRM Russia&Eurasia, AstraZeneca and Dmitry Zolotarev, Product Owner "CRM, Pharma", ICL Soft spoke about the experience of implementing CRM Pharma and building SuperApp and discussed the low code and now code approach, why and how it is used in BigPharma.

The presentation by Petr Lukyanchenko , head of the machine learning department at ecom.tech, is dedicated to recommendation systems and the specifics of their work within e-commerce. The speaker analyzes existing models and presents the company's development in the form of a virtual assistant.

The presentation by Kamza Nugumanov, CIO of Jusan Mart, is dedicated to the transition of the store to a microservice architecture. As a result, it was possible to scale the business and improve business processes.

Large companies face a number of challenges during large-scale digital transformation. Hasan Rajabov, supervisor of the IT Department and Financial Monitoring Department at Artel Group, explained what results were achieved as a result of digitisation of processes and digital transformation, what IT solutions were used, and what can lead to problems.

Information security in a company is needed to preserve data, restrict access to information and prevent incidents. But in practice, the requirements of information security seem unclear to businesses.

Egor Safrygin, IT Director at European Medical Centre, presented two high-tech AI-based solutions. The first is a fall risk monitoring system – an AI-based predictive analytics service. The second development was the EMC Connect application, which collects indicators from wearable devices and data from the "Health" category around the clock and makes them available to the doctor.

Artem Kalivanov, CIO of Beeline Uzbekistan, discussed IT project management in terms of project definition, management models like Waterfall and Agile methodologies, and the importance of Lean in process management.

Director of IT and Business Process Automation at Binnopharm Group Evgeniy Zaitsev spoke about the implementation of a computer vision system in drug production, which provides 99% accuracy in detecting bottle defects.

Leonid Cherny, Chief Data Officer at Uzum, talks about unification of customer experience, opportunities and types of analytics and implementation of the customer catalogue.

Vladimir Mamut, CEO and founder of Lucky Child, shares his experience in building a unified planning system for the production of children's clothing. The focus is on end–to-end automation from procurement to marketplaces, the introduction of a Telegram bot for process management and margin control.

Denis Levchenko, Director of Digital Transformation and Mobile Technologies, Rolf Group, spoke about how to stimulate the market in the context of declining sales. What marketing research, customer and employee surveys were conducted, and independent observations of interaction with the car dealership were compiled.

Yaroslav Osminkin, Head of the Severstal Equipment Failure Monitoring service, talks about the creation of a comprehensive fault prevention system. Describes the transformation of the solution from a simple control system to a modern complex combining an ERP system, video surveillance with 5,000 cameras and elements of artificial intelligence.

The integration of Artificial Intelligence (AI) into business operations marks a transformative era, enhancing efficiency and innovation across industries. From revolutionizing HR with automated recruitment to aiding early disease detection in healthcare, AI's impact is profound. It enables predictive cybersecurity, personalized customer interactions, and accelerated software development in IT. 

When implementing data driven solutions, a company faces a number of challenges. These include poor data quality, lack of infrastructure, and users' misunderstanding of their role. Evgeny Limarenko, CIO of Inventive Retail Group, spoke in his report about how they can be solved.

PIM (Product Information Management system) is designed to store and process large amounts of content data about goods. Georgy Khotyan, Head of Back Office Systems Development at Detsky Mir, talks about how PIM was created, its internal structure and main advantages.

Receive data directly from production and laboratory equipment, store it, analyse it and use it in higher-level applications: Alexander Kolesov, Head of Software Development Department at BIOCAD, spoke about the means of accomplishing such a task in his report.

This is a management talk, it doesn't discuss technology, but the intrigue is exciting. One of the listeners called the presentation "bold and frank". What was so special about Konstantin Medentsev, Senior Vice President for Banking Technologies at Bank Uralsib PJSC?

In an interview with Global CIO, Kairat Bazarbekov, CIO at Centras Group, Kazakhstan, talks about his automation experience at Centras Group: how they gradually managed to combine several disparate IT systems into one and what approaches help in business automation.

Building an ecosystem in the bank allows for inter-regional payments. It is very simple to do this, you only need a mobile application and a small amount of time, and a person from another region and even a country will receive his money, up to millions.