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Global CIO

From IT Service to Business Value: How CIOs Define Strategy in the AI Era

19 March 2023
At Key Challenges for CIOs in 2026, the strategy discussion focused on a clear shift in how CIOs define their role in the AI era. AI was discussed not simply as a new technology wave, but as a business tool whose value must be demonstrated in operational, financial, and managerial terms. Across the panel, strategy was tied to business outcomes such as workflow improvement, revenue generation, faster decisions, and stronger operational performance.
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