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Enhancement of the QA Process for Halyk Bank

Halyk Bank
Project manager on the customer side
Ruslan Serazitdinov
managing director
IT Provider
LLC "Performance Lab"
Year of project completion
Project timeline
April, 2022 - September, 2022
Project scope
7800 man-hours
The main goal of the project is to provide the Bank with a consistent path for transforming the quality assurance process to increase its transparency, manageability, efficiency and convenience with further scaling.

The uniqueness of the project

Audit of the quality assurance process to determine its maturity level according to the unique OPT methodology, identifying bottlenecks and a corrective action plan to eliminate them.
Used software
Allure TestOps
Difficulty of implementation
The project was carried out at a pace of high intensity and effectively. But the importance of personal communication has been greatly underestimated. Projects of such complexity should be solved on-site.
Project Description

There were two projects proposed for research by the Bank, into which a team of experts delved during a single release to gain an independent view of the process across the entire lifecycle: from business requirements to releasing functionality for commercial use.

At this stage, Performance Lab specialists managed to become part of the augmented Bank team, study technical documentation and testing artifacts, key points of the monitoring process, and working with test environments.

Subsequently, a series of interviews took place with key employees from each of the projects, as an integral step in constructing the maturity matrix of the quality assurance process. The matrix consists of 157 checkpoints grouped into three core areas: stakeholder engagement, testing management, and team professionalism. The number of successfully passed checkpoints unambiguously indicates one of four maturity levels. Checkpoints that were not passed help quickly determine the transformation vector to achieve the most effective results.

Based on the audit results and their analysis by our experts, individual recommendations for adapting the target process were developed in the form of a roadmap to achieve expected outcomes within a one-year interval.

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