KIA - Terminal 2

Technology and Innovation is one of the Key pillars of KIA T2 project. The T2 has been designed with cutting edge technologies with most advanced system to provide the incredible passenger experience and sustainable.

Technology will be woven into every aspect of T2 so that the passenger experience is simplified and made seamless, throughout. From entry into the Airport campus till boarding the aircraft, every point in the passenger’s travel through the Airport will be touched by various aspects of technology.
With the implementation of Digi Yatra, the passenger’s face will become the single biometric token – there will be no more inconvenience of showing an eTicket/ boarding pass/ identity card at various locations. Smart security implementation will mean that smart lanes with automated tray retrieval will integrate security screening with the latest technological innovations to facilitate more accurate screening and higher throughput, making the process more pervasive but less invasive. Passengers will breeze through security check area in less than five minutes, reducing the stress levels of passengers.
The use of IoT, AI and ML will help with quick reactions to the provision of passenger facilities across the Airport and enhance Airside performance, enabling on-time departures of flights, sharing of relevant information with passengers on an API ecosystem and reducing passenger anxiety greatly. A robust IT infrastructure to support future technologies, with the use of BI and AI and deep-learning algorithms, will facilitate transformation as the Terminal evolves, always ensuring that data security is central to all processes.
The retail experience in Terminal 2 will engage passengers in a manner thus far unrivalled at an airport. Brands will use interactive elements and personalization, as well as entertainment and events to enthuse passengers. Stores will no longer be just places to buy products, but social places that enable learning, fun or relaxation. The retail experience has been curated to put time-constrained passengers at ease. ‘Shoppable’ technology will help to extend the range to product categories never seen before at airports. F&B will be the perfect blend of places to relax and excite, while also catering to those with short dwell times. Social hubs will be spaces that blend circulation space with commercial offers, enticing passengers to work or play. International favorites will complement local, regional and national brands, catering to all tastes and price points.
Personalization and beacon technology will ensure that passengers receive relevant information, be it from personalized way finding to automatic updates on gate changes or pre-ordering a meal.
The spirit of Bengaluru will be felt through architecture and design elements that capture the spirit of the city, and this will be amplified through retail and F&B concepts that are unique to the city and the pride of Bengalurean's.