2024-10-10
- Customer
- Swissport
- Project manager on the customer side
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Diogo Tupinambá
Head of IT - LATAM & Caribbean
- IT Provider
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Damarel Systems
- Year of project completion
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2024
- Project timeline
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January, 2024 - November, 2024
- Project scope
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600 man-hours
- Goals
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To standardize and optimize Service to Cash process within adoption of a standard Invoicing Tool, interfacing it with different Invoicing stampin and taxes authorities in different LATAM countries, reducing recen leakage and optimizing business processes
- Project Results
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Harmonize and Standardize Service to Cash process, providing visibility on real time on revenue, reducing DSO, and mitigating revenue leakage
The uniqueness of the project
Different from other regions, LATAM have large complexity on taxes systems and different Invoicing stamping tools that we have to integrate to in order to be able to accomplish global standardization on Invoicing systems.
- Used software
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Damarel Systems (FindNet Billing) is the global tool being rolled out in the 60 countries Swissport operates (15 countries in LATAM) and we interfaced that with 9 different ERP's (TOTVS RM in BR, Softland In Chile, Genesys in Peru, AdminPAQ in Mexico, SAP and others) additionally to all the different taxes authorities and Invoicing stamping tools across Latin America countries.
- Difficulty of implementation
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Deal with different complex taxes systems and different ERP's vendors. Language barrier to connect those different technical teams as well was a big challenge.
- Project Description
-
To standardize and optimize Service to Cash process within adoption of a standard Invoicing Tool, interfacing it with different Invoicing stampin and taxes authorities in different LATAM countries, reducing recen leakage and optimizing business processes
- Project geography
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Argentina, Chile, Peru, Uruguay, Brazil, Mexico, Costa Rica, Trinidad and Tobago, Costa Rica, CURAÇAO, ARUBA, BONAIRE, SAINT MARTEEN
