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Data-Driven Banking: Unleash the Power of DWH

Customer
Commercial Bank Kyrgyzstan
Project manager on the customer side
Stanislav Mukovoz
Chief Data Officer
Year of project completion
2024
Project timeline
March, 2023 - September, 2024
Project scope
20000 man-hours
Goals

Building a Data-Driven Platform for Banking Excellence This project seeks to develop a centralized data repository to:

  • Optimize business processes: Automate manual tasks and streamline operations.
  • Enhance customer satisfaction: Deliver personalized experiences and improve customer retention.
  • Gain a competitive edge: Leverage data insights to identify new market opportunities and launch innovative products.
  • Empower data-driven decision making: Provide management with the data and tools needed to make informed strategic decisions.

Project Results
Digital Transformation of Reporting: Three ambitious reporting projects have been launched, including the transition to automated IFRS 9 calculations and the creation of a unified business intelligence (BI) platform. These initiatives will significantly improve the accuracy, transparency, and timeliness of financial reporting.
Enhanced Customer Experience: Simultaneously, three projects focused on optimizing customer interactions are being implemented. These include comprehensive service quality assessments, the introduction of new digital channels, and customer experience personalization.
Improved Employee Performance: An innovative tool for employee motivation and bonus calculation has been launched, based on objective performance data.
Strengthened Data Security: Customer data is being used to improve credit scoring and enhance service processes. Additionally, advanced security systems have been implemented to prevent fraud.

The uniqueness of the project

Our project successfully consolidated data collection, cleansing, and normalization from various disparate systems into a unified repository. This enabled us to:

  • Democratize data: By providing broad access to data, we fostered data-driven decision-making across all key departments within the bank.
  • Accelerate digital transformation: We rapidly enhanced the bank's data maturity, empowering employees to quickly analyze complex business processes and uncover new optimization opportunities.
  • Ensure reliability and transparency: Through the visualization of key metrics and data funnels, we increased transparency in business processes, enabling us to identify and address issues while guaranteeing revenue stability.

Used software
ETL function - Apache Airflow, Kafka
Data Storage - Postgre, Citus
BI - Apache Super Set
DataCatalog - Open MetaData


Difficulty of implementation

1. Data Source Disparities

Problem: Data is scattered across various systems, with different formats and structures.

Solution:

  • Data Inventory: Regular detailed analysis of all data sources to determine their structure, content, and quality.
  • Data Standardization: Development of unified standards for data, including formats, encodings, and field names.
  • ETL Process Creation: Development of Extract, Transform, Load (ETL) processes to combine data from various sources into a single repository.

2. Data Completeness and Change Tracking

Problem: It is difficult to track whether all data has been loaded into the data warehouse and how it has changed over time.

Solution:

  • Data Validation: Development of mechanisms to verify the completeness and quality of data at each stage of the ETL process.
  • Change History: Storage of data change history to track changes and analyze trends.
  • Quality Control Tools: Use of tools for automated data validation against business rules.

3. Mixed Workload (OLTP and OLAP)

Problem: Simultaneous execution of online transaction processing (OLTP) and online analytical processing (OLAP) can degrade system performance.

4. Sparse Metadata

Problem: Lack of or insufficient information about data makes it difficult to understand and use.

Solution:

  • Data Dictionary Creation: Development of a data dictionary containing descriptions of all tables, fields, their data types, and values.
  • Business Rule Documentation: Documentation of business rules related to data.
  • Metadata Management Tools: Use of specialized tools for storing and managing metadata.

Project Description

Our project represents a groundbreaking solution for consolidating and analyzing data from various bank systems. We have developed a unified data repository that enables real-time collection, cleansing, and normalization of information from multiple sources.

Key Features of the Project:

  • Unified Data Repository: We have created a centralized data repository that integrates information from diverse bank systems. This ensures data consistency, integrity, and simplifies analysis from more than 10 sources on more than 30 TB of data
  • Advanced Technologies: The project leverages cutting-edge technologies:
    • ETL: Apache Airflow for orchestrating data ingestion, transformation, and loading processes.
    • Data Storage: PostgreSQL and Citus for scalable and high-performance structured data storage.
    • Analytics: Apache Superset for data visualization and interactive dashboard creation.
    • Metadata: Open Metadata for metadata management and creating a unified data catalog.
  • Data Democratization: We have provided broad data access to employees, fostering data-driven decision-making across all key departments.
  • Accelerated Digital Transformation: The project significantly enhanced the bank's data maturity, accelerating analysis and decision-making processes.
  • Increased Transparency and Reliability: Real-time visualization of key metrics and data ensures transparency in business processes, enabling the rapid identification and resolution of issues.

Project Outcomes:

  • Improved Data Quality: Ensuring data consistency and timeliness.
  • Accelerated Decision Making: Providing employees with access to timely and accurate information.
  • Optimized Business Processes: Identifying bottlenecks and opportunities for improvement.
  • Enhanced Marketing Campaign Effectiveness: Personalizing offers and improving targeting.
  • Reduced Operational Costs: Automating manual processes and optimizing resource utilization.

Project Benefits:

  • Scalability: The solution can easily scale to accommodate growing data volumes.
  • Flexibility: Ability to quickly adapt the system to changing business needs.
  • Openness: Utilization of open standards and technologies.
  • High Performance: Ensuring rapid data access for analysis.

Conclusion:

Our project marks a significant milestone in the bank's digital transformation. By creating a robust data foundation, we have empowered the bank to make informed decisions based on data, leading to increased efficiency and a stronger market position.

Additional Possibilities:

  • Machine Learning: Employing machine learning models for forecasting and anomaly detection.
  • Internet of Things: Integrating data from IoT devices.
  • Blockchain: Ensuring data security and transparency.

Project geography
Whole client base of Bank
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