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The implementation of the new Payroll module version, v. 2.0, at Center Credit Bank — its first go-live in Kazakhstan

Customer
CenterCredit Bank
Project manager on the customer side
Vyacheslav Gik
Head of the Intrabank Operations Department, IT Department
IT Provider
Colvir Software Solutions
Year of project completion
2023
Project timeline
May, 2023 - November, 2023
Project scope
1552 man-hours
Goals
Center Credit Bank, one of the leaders of the Kazakhstan banking industry, has been running on Colvir solutions since 2013. The Bank’s customer base has been growing continuously, and so have the staff numbers. In 2022 Center Credit Bank acquired Eco Center Bank, and 1700 new employees have joined CCB as a result of this acquisition. The new environment and the employee number increase required an upgrade of the Colvir ERP system, and the biggest change was the implementation of the new Payroll module version - v. 2.0. The module upgrade pursued the following key objectives:
  • To achieve a significant speeding up of the payroll calculation and transfer processes.

  • To reduce the productive base loading during mass calculations.

  • To simplify maintenance and modification of the payroll calculation algorithms.

  • To make additional options available: correction time-sheet, sick leave accounting and calculation, etc.

The new version of the Payroll module, v. 2.0 developed by Colvir leverages a brand new calculation mechanism that significantly improves the user experience and simplifies the setup and maintenance process.

Project Results

The quantitative project outcomes show significant optimization, speeding up and efficiency improvement for all key indicators of the new module version as compared with those of the one used by the Bank previously. The entity scale: the Bank has a headcount of 7000 employees, includes 160 functional units and 21 branches.

Table of Quantitative Solution Performance Indicators

Item No Indicator Payroll 1.0 Payroll 2.0
1 Number of sub-ledger accounts 4 778 695 0
2 Number of algorithms/elements 11 156 654
3 Advance calculation time 90 minutes 20 minutes
4 Payroll calculation time 30 minutes 15 minutes
5 Time taken by employee payroll transfers ~ 30 minutes < 5 minutes
6 Time take to effect tax payments ~ 30 minutes ~ 15 minutes

The new Payroll 2.0 module has taken the CCB bank’s accounting department operation to a new quality level — with improved user experience, simple, transparent and user-friendly setup and maintenance processes, and a significant saving of employee time.


The uniqueness of the project

List of unique project features:

  • The Payroll v. 2.0 module was developed in 2023, and its implementation project was the first module go-live in Kazakhstan – the fintech capital of Central Asia.

  • The trail-blazing joint team of vendor and bank employees succeeded in reducing the project timeline — the go-live took place in November 2023 instead of January 2024.

  • All team members worked as per the 50% project involvement principle, i.e. without neglecting their principal jobs with the Bank.

  • The migration process including writing the requisite scripts was fully supported by Colvir, and went quite smoothly.

  • The product stabilization process was successfully completed before the end of 2023: not a single engagement was broken, all pay-outs were discharged on time and taxes were transferred in line with the timelines mandated by the regulator.

Used software
The Payroll v. 2.0 module is part of the Colvir ERP product — an automated system designed to facilitate effective management of an entity’s finance and adminutesistrative activities. Each Colvir ERP module is seamlessly integrated to Colvir Core Banking System— the total; number of Colvir CBS modules used by Center Credit Bank is over 70.

The functionality scope of the Payroll v. 2.0 module includes as follows:

  • Employee personal detail management

  • Payroll calculation

  • Vacation and sick leave pay calculation

  • Bonus and increment pay calculation

  • Payroll withholdings

  • Payroll review calculation

  • Detailed analysis of calculation results

  • Test calculation

  • Calculation reversing

  • Transfers

  • Pay slip distribution

  • Reports

Difficulty of implementation

The implementation of the new Payroll module version was its first go-live in Kazakhstan.

All team members worked as per the 50% project involvement principle, i.e. without neglecting their principal jobs with the Bank.

All the Bank’s payroll-related operations were performed without any suspensions or delays throughout the project implementation period.


Project Description
At the beginning of 2023 the Bank, having significantly grown in size, felt a need for a new IT solution to automate its payroll-related operations. While deliberating the Payroll 2.0 module option, the Bank also considered other alternatives, viz.:
  • Setting up all calculation algorithms from ground up leveraging the Payroll 1.0 module
  • Using the Bank’s own resources to develop a payroll calculation application
  • Implementing the 1S solution
Following a detailed review, the alternative options were rejected for compelling reasons: for example, the timeline for algorithm setup would be much too long if debugging and testing time is taken into account, the migration mechanism would be too labor-consuming, all reports would require reworking to match new algorithms.The Colvir ERP Payroll 2.0 module was selected based on an aggregate of advantages: functionality, seamless integration to Colvir CBS, error mitigation, high calculation speed, avoidance of disbursement delays, process optimization for payroll calculation scheme setup and maintenance, customization to meet specific business requirements, single window operation, and a lot more.
Implementation stages included activity classification and delivery schedule coordination, first release, check-list-based setup and testing of new functionality, second release, Bank’s own follow-up modifications, final testing, migration and go-live. In the course of project implementation, the decision for an early go-live was made — November 2023 instead of January 2024, as scheduled.Data migration from the Payroll 1.0 module turned out to be a crucial project phase. It was implemented in three steps:
  1. Mapping old module algorithms to elements of the new one.
  2. Loading to the system of Excel file with algorithm and element mapping.
  3. Automatic data migration for the specified period.
The migration process was implemented by the Bank’s analyst and business owner resources with vendor support. The whole process including script drafting went reasonably smoothly.The go-live occurred on 11.11.2023. The product stabilization process was successfully completed before the end of 2023: not a single engagement was broken, all pay-outs were discharged on time and taxes were transferred in line with the timelines mandated by the regulator.All project participants noted a high level of communication and professional interaction between the Bank and Vendor teams. Not a single conflict occurred during the whole project period: all issues were resolved in a coordinated, precise and professional manner.

Project geography
Kazakhstan, Kyrgyzstan, Uzbekistan — countries where the product has been implemented.
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