Total Airport Management Suite (TAMS) 2.0: Revolutionizing Airport Management with Generative AI

The Total Airport Management Suite (TAMS) is a comprehensive platform designed to optimize and integrate airport operations, ensuring seamless communication and efficiency across all processes. The primary objective of the TAMS 2.0 project is to revolutionize airport operations through the integration of Generative AI capabilities and the innovative Aero-genius assistant. Key objectives include:

1. Integration of Generative AI: Implementing natural language queries (NLQ) within TAMS to allow users to interact seamlessly with the system, facilitating quicker access to critical data and insights that inform operational decisions.
2. Enhanced Predictive Analytics: Utilizing AI-driven analytics to improve forecasting accuracy for flight delays and resource allocation, enabling airports to make proactive decisions that minimize disruptions and optimize resource utilization.
3. Automation of Operational Tasks: Reducing manual workloads through automation features that streamline routine processes, significantly lowering the potential for human error while increasing reliability in airport operations.
4. Aero-genius Deployment: Introducing Aero-genius as an AI-powered assistant to support airport staff and enhance passenger interactions. By providing real-time information and assistance in multiple languages, Aero-genius aims to improve communication and streamline operations for both personnel and travelers.
5. Customization and Scalability: Ensuring that TAMS 2.0 can be tailored to meet the specific needs of individual airports, allowing for continuous improvement and adaptation to evolving industry challenges.

The Total Airport Management Suite (TAMS) is a comprehensive, AI-powered solution enhancing efficiency and collaboration in airport operations. Implemented in 29 airports, TAMS streamlines processes for airlines, ground handlers, and airport managers, improving resource utilization and passenger experience.

With TAMS 2.0, airports gain Generative AI capabilities, predictive decision-making, and automation, reducing errors and operator workload. Aero-genius, an AI assistant, provides multilingual support and real-time insights, while the Apron-Eye module tracks aircraft and ground operations for enhanced security and monitoring.

Key benefits include improved user experience, real-time data access, reduced costs, and high stakeholder satisfaction, positioning TAMS as a leader in airport digital transformation.

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In this project, our first step involved gathering all requirements from tender Request for Proposals (RFPs) and customers. Simultaneously, we analyzed how well our current products aligned with the expected results. The next challenge was to integrate multiple standalone products into a single, cohesive unit for increased effectiveness. Throughout this process, we were mindful of avoiding scope creep—ensuring that we managed expectations while staying abreast of new technologies and trends. Given that TAMS (Total Airport Management Suite) is a continuously evolving product, defining a comprehensive scope to achieve our goals has proven to be the most challenging aspect of the project life cycle.

The Total Airport Management Suite (TAMS), is a next-generation airport management solution offering a comprehensive, integrated system for handling airport operations. TAMS acts as a central platform, aligning with existing systems to provide a holistic approach for seamless airport operations.

Addressing Industry Challenges

The aviation industry increasingly demands higher efficiency and enhanced passenger experiences, driving the adoption of smart solutions like collaborative decision-making, resource optimization, self-service systems, and mobile platforms. However, running multiple systems simultaneously has created integration challenges, prompting airport managers to adopt a more unified approach.

TAMS enables airport managers to maximize resource utilization while leveraging the benefits of digitalization. The Covid-19 pandemic has further highlighted the need for greater automation in airports. With successful implementations at 29 airports worldwide, TAMS has a proven track record of improving airport management by fostering collaboration among stakeholders, including airlines and ground handlers. As the industry evolves, TAMS remains at the forefront, continually adapting to meet modern airport management challenges.

Innovative Solutions for Optimized Resource Planning and User Experience

With the recent launch of TAMS 2.0, the system now integrates Generative AI capabilities, facilitating intuitive interactions through natural language queries. Utilizing advanced algorithms and predictive analytics, TAMS enhances resource planning with features like flight delay predictions for informed decision-making.

A key innovation in TAMS 2.0 is its automation of routine tasks, significantly reducing human error and operator workload. The AI-based suggestion engine assists in predictive decision-making by evaluating various operational scenarios. Its modular architecture allows for scalability, enabling airports to customize the suite according to their specific operational needs.

TAMS seamlessly integrates with various Passenger Processing Systems, ensuring real-time data synchronization and improving operational efficiency. A standout feature, Aero-genius, is an AI-based assistant that enhances user experience and streamlines operations. Aero-genius offers multilingual interactions, allowing efficient flight operations management while enhancing passenger experiences through real-time assistance and personalized recommendations.

Smart Data Processing

TAMS serves as the hub of airport operations, collecting and analyzing data across all systems to present reliable information. Its holistic approach integrates terminal and airside capabilities, enabling effective passenger flow tracking and resource management. Real-time monitoring of flight management, commercial management, and ground handling operations enhances optimization.

Employing state-of-the-art technologies like Artificial Intelligence, TAMS predicts flight delays and passenger volumes, facilitating effective resource planning. Its automation features minimize human error by managing tasks with distinct algorithms. The AI-based suggestion engine supports 'what-if' scenario planning, fostering proactive, collaborative decision-making.

The Apron-Eye module, developed by TAV Technologies’ R&D team, accurately captures landing and take-off times through image processing and computer vision, tracking aircraft, vehicles, personnel, and passengers in real time while addressing security and monitoring challenges.

Key Achievements

TAMS boasts several notable achievements:

· Best-in-class user experience for operational solutions.

· Accessible, relevant, and timely information for all stakeholders via workstations or mobile devices.

· Integration of all airport processes into a unified, optimized architecture.

· Decreased maintenance and support costs while enhancing operational efficiency.

· Increased RFP compliance rates.

· Enhanced end-user satisfaction.

· High-performance, stable, and faster products.

The solution was first implemented at Izmir Adnan Menderes Airport, one of the busiest in Turkiye. TAMS has been successfully deployed in over 29 airports worldwide, with its initial development taking place in Turkiye.