Video conferencing and telemedicine for healthcare institutions in Ho Chi Minh

1. Implementation of an IT system for the organization of internal communications between the Department of Health of Ho Chi Minh and 100 affiliated hospitals.

2. Сommunications digitalization: reducing the load on medical specialists through remote video meetings and staff training without the need for personal presence.

3. Connection of workplaces, personal devices, and meeting rooms to a secure corporate network based on TrueConf video conferencing and team messaging platform.

4. Integration with telemedicine hardware and enabling 4K remote video consultations.

5. Gradual reduction of the load on medical specialists in 100 clinics and the organization of remote assistance from highly qualified specialists.

The Department of Health of Ho Chi Minh provided their employees and doctors from more than 100 hospitals with secure tools for collaboration and remote medical consultation by implementing TrueConf Server.

Strategical results:

1. Digitalization of communications has been carried out.

2. 24/7 availability and independence of the system from providers, technological blockages and other external factors are ensured.

3. Data storage at the Department and hospitals’ premises and protection from third-party interference are provided.

Economical results:

1. Personal contacts have been replaced by remote ones.

2. Working time spent on medical examination and treatment briefings is saved.

3. Decision-making has been accelerated through instant messaging and video conferencing.

4. Workplaces, meeting rooms, and personal devices have been connected to a secure communication network.

5. Integration with telemedicine hardware was provided.

6. 4K remote video consultations have been enabled.

TrueConf Server, on-premises software platform for 4K UltraHD video conferencing, webinars, team messaging, and corporate collaboration, was deployed in the internal circuit on hardware servers of the Department of Health in Ho Chi Minh.

TrueConf AI-based client applications for Windows, MacOS, and Linux were installed on PCs at workplaces and in meeting rooms, as well as on personal devices of doctors and other medical staff.

TrueConf API is used to automate video conferencing management and deliver seamless and efficient video communication tailored to the specific needs and requirements of the Department.

The Department of Health in Ho Chi Minh City and hospitals of various specializations have in storage and exchange sensitive patients’ information, thus meeting high security standards and compliance with industry regulations were crucial. Deploying TrueConf Server on the organization’s servers would guarantee its inaccessibility by third-parties and give the Department full control over confidential data and communications.

One of the key requirements was to establish a robust communication network capable of supporting 4K video conferencing and content sharing, as well as support for capturing video from various telemedicine hardware for accurate diagnosis and treatment planning.

Implementation of the digital communication solution was aimed at creating an online collaboration link among the employees of the Department and doctors at hospitals, enabling efficient and reliable virtual consultations while maintaining the highest standards of patient care.

The Department of Health of Ho Chi Minh decided to overcome territorial fragmentation by moving internal meetings and webinars online. They faced the need to digitalize communications and create a collaboration link among over 100 affiliated hospitals.

The decision to implement their own video communication solution in the hospital was driven by the need to better coordinate the efforts and select the most effective treatment methods. The critical requirement was the top-notch quality — the video conferencing platform should provide high-quality video and audio without lags or disruptions even with unstable connection.

After the research and testing process, TrueConf Server, an on-premises video collaboration system, was quickly and securely deployed on the Department’s infrastructure. The platform ensures the secure storage of communications data on the hospitals’ own servers and full control over patients’ confidential information. TrueConf Server cannot be accessed or blocked by any unauthorized parties.

TrueConf Server allowed connecting workplaces, meeting rooms, and doctors’ personal devices to a secure communication network. AI-based client applications for Windows, MacOS, and Linux empower medical workers to contact other doctors ad hoc or schedule meetings and medical consultation. These opportunities are critical at the time when patients suffer from severe illnesses and need immediate treatment decisions.

With TrueConf Server, medical professionals can hold 4K video calls and conferences. Medical staff can also record meetings and capture video from various telemedicine hardware. Thanks to screen sharing and slideshow features, doctors can view files such as PET-CT or MRI images to establish more accurate diagnoses.

With the new video collaboration system, doctors can organize workshops, educational seminars, and campaigns, as well as exchange knowledge, expertise, and best practices in cancer treatment remotely. Employees can now collaborate with one another without any barriers, increasing both speed and efficiency of communications. Hospitals staff can significantly cut down the number of personal contacts and save valuable working time, thus being more responsive to patients’ needs.

Implementation of TrueConf Server allowed uniting the Department of Health of Ho Chi Minh, the largest city in Vietnam, with more than 100 affiliated city hospitals.