Smart Retail
- Customer
- AEON Co (M) BHD
- Project manager on the customer side
-
- Year of project completion
- 2025
- Project timeline
- September, 2024 - September, 2025
- Project scope
- 3000 automated workstations
- Goals
-
The target KPI of this project
1. Cashless ratio more than 60%2. To achieve End of year 2025 Productivity ratio of 165 manhours3. Within allocated budget and timeline
- Project Results
-
- Cashless ratio achieving more than 60% target KPI.
-
Managed to achieve YTD man-hour productivity target KPI.
-
Within predefined budget and timeline.
The uniqueness of the project
Consider as one of the retail pioneers in Malaysia, that introducing the smart retail concept for Malaysia Customers.
Receiving few awards for the year best digital initiatives with many positive comments from customers in social media.
- Used software
-
System
1. Point of Sales system including shelf label, payment, scales, scan & pay2. Inventory management system for store back end3. Middle ware system for ERP system interfacing with store system4. AI agent and machine learning5. AI Demand Forecasting and Sales forecasting system
Equipment1. POS terminal with payment terminal2. Electronic shelf label3. AI Kiosk, weighting scales, try on devices4. Smart trolley5. Hand Held terminal
- Difficulty of implementation
- Change management and System migration from legacy system
- Project Description
-
Smart Retail Technology deployment with the following components:
1. Self check out2. AI weighting scales (automatic identify the products)3. AI Shop Assistant Kiosk for customer enquiry4. AI Smart Trolley for customer scan and pay including AI Assistant, feedback, product location, what's new, shopping list5. AI Try On for customer to try cosmetic, hair color, lipstick, clothes digitally6. Electronic Shelf Label7. Payment gateway for on us direct bank connection for better MDR8. Mobile operations, introduction of mobile terminal for store backend and frontend operations ie receiving, return, expiry date, stock take etc9. AI demand forecasting for auto replenishment and ordering
- Project geography
- Implemented in Malaysia nationwide for 178 locations including department stores, hypermarket, supermarket, specialty store, health and beauty.
- Additional presentations:
- Retail asia awards.jpgCERTIFICATE_2024-Most Innovative Retail Brand-Malaysia-AEON CO.pdf