RC Assistant
- Customer
- Royal Cyber
- Project manager on the customer side
-
- IT Provider
- Royal Cybers
- Year of project completion
- 2025
- Project timeline
- January, 2025 - December, 2025
- Project scope
- 8000 man-hours
- Goals
-
Automate internal IT and HR operations through a unified AI interface.
Enable employees to get instant support and perform actions via natural language.
Integrate key enterprise systems (Zoho, Business Central, Power BI, Freshdesk, etc.) for seamless data flow.
Provide executives real-time insights and reports through simple prompts.
Improve efficiency, reduce manual workload, and enhance employee experience.
Ensure secure, role-based access and compliance across all internal functions.
- Project Results
- The deployment of RC Assistant led to a significant rise in overall productivity by automating routine tasks and providing instant, AI-driven support across departments. Employees no longer depend heavily on IT or HR teams, as most queries and actions are handled instantly through a single conversational interface. This one-window operation streamlined workflows, reduced response times, and improved internal coordination. Executives gained quicker access to live reports and insights, enabling faster decision-making and enhanced operational efficiency across Royal Cyber.
The uniqueness of the project
Acts as a single AI gateway to all internal systems, removing the need to switch between apps.
Performs both informational and actionable tasks — from fetching reports to executing workflows.
Uses role-based intelligence, customizing responses and permissions per user level.
Integrates multi-platform systems (Zoho, Microsoft, Freshdesk, Jira, etc.) under one AI layer.
Provides real-time conversational reporting using natural language (MLP-based).
Functions as a 24/7 digital co-worker, supporting employees and departments proactively.
Continuously learns from interactions, improving accuracy and relevance over time.
- Used software
-
Core Platforms: Zoho People, Zoho Recruit, Zoho Creator, Microsoft Business Central, Power BI, Microsoft 365, Microsoft Teams, Jira, Freshdesk.
AI Layer & Frameworks: Azure OpenAI / GPT models, Co-Pilot Studio, Azure Bot Framework, LangChain (for orchestration).
Integration & Middleware: Power Automate, Zoho Flow, Azure Logic Apps, REST APIs, and Webhooks for cross-system communication.
Data & Analytics: Power BI dashboards, Azure Data Lake for data storage, and Business Central for finance data.
Security & Access: Azure AD, SSO, Role-Based Access Control (RBAC), and VPN for secure connectivity.
Infrastructure: Azure Cloud environment hosting containers and services for scalability and monitoring (via IT NOC).
Auxiliary Systems: Internal monitoring tools, version control (GitHub), DevOps pipelines, and notification systems (Teams, Email).
- Difficulty of implementation
-
The implementation of RC Assistant is technically challenging due to its reliance on MCP-based servers for secure and structured communication between the AI agent and multiple enterprise systems. Since many third-party platforms do not yet provide standard MCP servers, custom MCP wrappers are being developed to bridge connectivity and manage data flow. This adds architectural complexity and demands continuous adaptation.
Moreover, the project is designed to remain cloud-agnostic, ensuring compatibility across various AI models and infrastructures rather than depending on a single provider. As more systems adopt standard MCP protocols, RC Assistant will progressively integrate them, expanding its interoperability and reducing reliance on custom connectors over time.
- Project Description
-
RC Assistant is an intelligent internal AI agent designed to streamline Royal Cyber’s day-to-day operations by integrating seamlessly with core enterprise systems such as Zoho People, Zoho Recruit, Business Central, Power BI, Freshdesk, IT NOC, Microsoft Teams, and Microsoft 365. It acts as a unified digital operations hub for employees and departments, offering both informational and actionable support in real time.
The assistant manages IT operations such as Attendance, Jira ticketing, VPN access, and service requests, as well as HR processes like leave management and onboarding. Through its role-based access controls, it ensures secure and context-aware responses across various departments.
Beyond support functions, RC Assistant empowers executives with instant, natural language access to financial and operational insights by fetching live reports from Power BI and Business Central through MLP-based prompts. Acting as a proactive co-worker, it automates repetitive tasks, enhances internal collaboration, and provides end-to-end support driving productivity, operational efficiency, and intelligent decision-making across Royal Cyber.
- Project geography
- RC Assistant is an internal global project implemented across Royal Cyber’s offices and remote teams worldwide. While core development and deployment are managed from the Pakistan and U.S. operations centers, the assistant serves employees, departments, and executives across multiple geographies. Its cloud-based architecture ensures unified access and consistent performance for all regions, supporting Royal Cyber’s globally distributed workforce.
- Additional presentations:
- RC Assistant.png