Boyner Digital Transformation: Empowering People, Data & Technology

This project represents one of Boyner’s most critical strategic transformation initiatives, directly sponsored and led by the CTO under the newly established Digital Transformation & Governance Directorate.
It was positioned not as an IT upgrade, but as a strategic investment reshaping Boyner’s business model—uniting technology, data, and people under a single AI-driven vision.

Executive leadership provided continuous sponsorship and governance throughout the implementation, ensuring alignment between transformation goals and business outcomes.
As a result, Boyner achieved measurable strategic gains:

• +40% application performance improvement

• +35% cloud cost efficiency

• +25% faster decision cycles

• +20% increase in employee satisfaction

• +10% customer satisfaction (NPS) uplift

The project was built on a fully modernized, cloud-native technology stack combining scalability, automation, and AI enablement.
Key platforms and systems included:

• Microsoft Azure (OpenAI Services, Container Apps): Core cloud platform for AI integration, microservice deployment, and infrastructure scalability.

• .NET 8 Framework: Foundation for modular microservice development, ensuring high performance and security.

• GitLab (CI/CD Pipeline): Continuous integration and delivery environment enabling automated testing, versioning, and deployment.

• Atlassian Jira & ServiceDesk: Workflow automation and ITIL-compliant process management for demand, release, and problem tracking.

• MongoDB & PostgreSQL: Hybrid database layer supporting high-speed data access, reliability, and scalability.

• DAMA Framework: Global standard for data governance applied across data quality, masking, catalog, and discovery processes.

• BPMN 2.0 Standard: Modeling framework used to redesign and automate business and IT processes.

• Docker & Kubernetes: Container orchestration layer enabling high availability and dynamic resource scaling.

Together, these systems established a secure, AI-augmented enterprise environment — enabling real-time insight generation, faster delivery, and seamless integration across omnichannel retail operations.

The implementation was highly complex due to the project’s multi-dimensional nature, combining technology modernization, data governance, process automation, and cultural transformation under one unified program.
Migrating legacy systems to a cloud-native microservice architecture while maintaining uninterrupted retail and e-commerce operations required advanced planning, risk mitigation, and continuous testing.
Five parallel workstreams — Technology, Data, Process, Governance, and Culture — operated simultaneously, involving 77 contributors across multiple disciplines.
Integrating AI-driven automation into live ITIL processes added additional complexity, as it demanded seamless orchestration between Jira, GitLab, and ServiceCore platforms.
Equally challenging was driving behavioral and organizational change — aligning all stakeholders with new agile, AI-first ways of working.
Despite this complexity, all milestones were achieved on time, within budget, and with 99.9% system uptime, proving the maturity and resilience of the transformation approach.

The project represents a comprehensive digital transformation journey designed to build an AI-driven, data-centric, and people-empowered enterprise.
Its primary goal was to elevate digital maturity across five key pillars — technology, data, process, people, and culture — while ensuring seamless operations across omnichannel retail and e-commerce platforms.

Technology and Architecture:
The transformation began with the modernization of legacy systems into a cloud-native microservice architecture built on Microsoft Azure.
A proprietary AI-Driven Architecture model was introduced, integrating real-time analytics, automation, and predictive decision-making.
Using Domain-Driven Design and Event Storming techniques, the system was modularized into independent, scalable components that could evolve autonomously.
This enabled live migration with zero downtime and produced measurable outcomes: +40% faster application performance, +30% higher processing capacity, and +35% cloud cost efficiency.

Data and Governance:
A new AI-assisted Data Governance Platform, based on the DAMA Framework, centralized data security, masking, cataloging, and discovery processes.
This framework increased data accuracy by 20%, reduced security risks by 25%, and accelerated decision-making cycles by 25%.
The unified data environment allowed leadership to access consistent, reliable, and actionable insights in real time — improving both operational and customer experience outcomes.

Process Optimization:
All ITIL processes — Demand, SDLC, CI/CD, Release, and Problem Management — were redesigned in BPMN 2.0 and automated via Jira, ServiceCore, and GitLab integration.
AI-assisted testing, performance scoring algorithms, and single-branch development strategies reduced manual tasks and shortened release cycles.
As a result, process efficiency increased by 30% and project delivery times improved by 20%.

Culture and Organization:
Digital transformation was supported by a new governance model, innovation committees, and collaboration platforms.
This enabled faster decision-making, stronger ownership, and continuous improvement across teams.
Employee satisfaction rose by 20%, while organizational agility and innovation capacity increased significantly.
AI tools such as Boyner GPT, SDLC Assistant, and AI Development Assistant improved knowledge sharing and boosted employee productivity by 20%.

Strategic Impact:
The program fundamentally transformed how the organization operates, evolving from process-based to data-driven and AI-empowered management.
It established a sustainable ecosystem where technology, data, and human intelligence work together to drive continuous improvement and customer excellence.
Beyond efficiency, the project redefined the company’s digital DNA — turning AI into a strategic asset that powers future innovation in retail and e-commerce.