Employee Journey at LTIMindtree in the AI age

The HRSD Employee Journey initiative focuses on creating a seamless and efficient experience across the entire employee lifecycle.

• It aims to automate onboarding through BU induction workflows, provide centralized portals for new hires, and enable self-service capabilities for faster integration.
• Policy awareness is enhanced with GenAI-powered tools, ensuring easy access to company guidelines and reducing HR dependency.
• A centralized HR Service Desk improves operational efficiency for business-as-usual requests, while the migration to a unified HR Agent Workspace streamlines case management for POSH, misconduct, and grievances.
• The project also introduces automated clearance tracking for employee separation, supported by real-time dashboards, and strengthens alumni engagement through guest functionality for post-exit queries and document access.

Collectively, these goals drive automation, compliance, and an improved employee experience from onboarding to post-employment.

• The HRSD Employee Journey has transformed HR processes by automating onboarding, policy access, and routine tasks, creating a seamless experience for employees and freeing HR teams to focus on strategic priorities.
• Real-time case tracking and analytics in a unified workspace improve transparency and accountability, while scalable, cloud-native platforms ensure agility and future readiness.
• Structured workflows for sensitive cases strengthen compliance and governance and streamlined offboarding with alumni portals fosters continued engagement.
• By leveraging Microsoft and ServiceNow ecosystems, the organization reduces complexity, improves data consistency, and aligns technology with business goals for maximum ROI.

Implementing the HRSD Employee Journey was challenging,

• Due to initial employee resistance to new tools and workflows, delays in finalizing requirements, and the need for extensive training on platforms like Agent Workspace and Power Automate.
• The shift from manual to automated processes required a cultural change across the organization.
• To overcome these hurdles, early stakeholder engagement was prioritized, hands-on workshops and self-service guides were provided, and a phased rollout approach with continuous feedback loops ensured smoother adoption and minimized disruption.

The HRSD Employee Journey project focuses on streamlining key HR processes through automation and integration. It enhances onboarding by configuring notifications for BUHRs on pending induction tasks and new hire milestones, while improving policy awareness via GenAI-enabled search tools. A centralized HR Service Desk supports incident and request management for BAU operations, and the migration of POSH, misconduct, and grievance modules to the Agent Workspace strengthens case management efficiency. For employee separation, IT clearance workflows have been optimized by incorporating AMDB data, ensuring smooth exits. Additionally, alumni engagement is reinforced through guest functionality, enabling seamless access to queries, documents, and letters post-employment.