A.S.K - Agent for Stories & Knowledge

• The primary goal of A.S.K – Agent for Stories & Knowledge – was to transform LTIMindtree’s internal executional knowledge into a strategic sales asset.
• In a world where AI can generate generic content instantly, A.S.K was designed to surface authentic, experience-backed insights from past projects, proposals, and case studies.
• It aimed to reduce RFP turnaround time, improve proposal quality, and enable tailored client engagement by integrating 35+ SharePoint repositories and LTIMindtree’s Knowledge Hub.
• By empowering sales and presales teams with intelligent search, contextual recommendations, and secure access to lived experiences, A.S.K drives deal velocity, promotes knowledge reuse, and strengthens LTIMindtree’s competitive positioning through experience-driven intelligence.

A.S.K delivered measurable impact across LTIMindtree’s global sales organization.

It is estimated to reduce RFP response time by over 40%, improve reuse of existing content by 30%, and enhance proposal quality through experience-backed narratives.

Sales teams reported faster access to relevant materials, improved collaboration across geographies, and increased win rates in competitive bids.

The agent’s secure design ensured zero data leakage incidents, while its intuitive interface drove high adoption across business units. A.S.K has become a strategic asset, enabling smarter, faster, and more authentic client engagements—turning internal knowledge into a competitive advantage.

Software Components

1. Microsoft 365 Copilot
• Core AI interface for user interaction
• Natural language query processing and response generation
2. Microsoft 365 Copilot Admin Center
• Declarative agent configuration (knowledge sources, compliance policies)
3. SharePoint Online
• Primary knowledge repository (up to 30 sites per agent)
• Content indexing and retrieval
4. Azure Active Directory (Entra ID)
• Authentication and Single Sign-On (SSO)
• Identity and access management
5. Microsoft Purview
• Data Loss Prevention (DLP) and compliance enforcement
6. Microsoft Graph API
• Secure integration and data access between Copilot and SharePoint

Equipment / Infrastructure

1. Cloud Infrastructure
• Microsoft 365 SaaS environment
• Azure cloud services for identity and compliance
2. Enterprise Network
• Secure connectivity for internal users to Microsoft 365 services
3. User Devices
• Laptops, desktops, or mobile devices running Microsoft 365 apps

Auxiliary Systems

1. Audit & Logging Systems
• Microsoft 365 Audit Logs for tracking agent activities
2. Security & Compliance Tools
• Conditional Access Policies in Azure AD
• Microsoft Defender for endpoint security
3. Indexing & Search Services
• SharePoint Online search indexing for content freshness
4. Monitoring & Reporting
• Microsoft 365 Admin Reports for performance and usage analytics

The most challenging aspect of A.S.K’s implementation was integrating LTIMindtree’s Knowledge Hub (KHub) with 35+ SharePoint repositories while preserving user-level access controls. This required building secure connectors, validating permissions dynamically, and ensuring compliance across diverse content sources.

Maintaining data privacy and governance during large-scale repository integration was complex, especially with sensitive proposal and case study data. Additionally, aligning KHub’s architecture with A.S.K’s conversational AI layer demanded careful orchestration to deliver seamless search and contextual recommendations. While the Copilot agent configuration was straightforward, achieving secure, scalable integration with enterprise systems and driving adoption across global teams involved significant technical and operational effort.

Agent for Stories & Knowledge (A.S.K) is LTIMindtree’s AI-powered digital assistant, purpose-built to transform sales and presales operations through experience-driven intelligence. In a landscape where AI tools can instantly generate frameworks and generic content, A.S.K differentiates itself by surfacing authentic, execution-backed insights—case studies, proposals, and capability decks—from LTIMindtree’s internal knowledge ecosystem. This strategic focus on lived experience enables sales teams to engage clients with credibility, relevance, and speed.

A.S.K is embedded within LTIMindtree’s Knowledge Hub (KHub) and connects to over 35 internal repositories including Nalanda, Keystone, DA Hub, LDM Digital Storefront, and DUSL. It enables intelligent search across these sources, governed by user-level access permissions, ensuring secure and contextual retrieval of content such as past proposals, technical artefacts, and training materials.

One of A.S.K’s standout features is its Copilot for Proposal Drafting, which analyzes incoming RFPs, extracts key requirements, and suggests tailored responses based on industry, geography, and client context. It also provides source citations for traceability, ensuring alignment with LTIMindtree’s value propositions and compliance standards.

A.S.K promotes case study harvesting, encouraging teams to document and share real-world problem-solving experiences. These stories become strategic assets that build trust and demonstrate domain expertise during client conversations. Unlike generic AI tools, A.S.K is grounded in LTIMindtree’s internal executional knowledge, making every pitch more authentic and compelling.

The project was built using Microsoft 365 Copilot, Copilot Admin Center, and SharePoint Online, with secure integration via Microsoft Graph API and Azure Active Directory (Entra ID). It leverages Microsoft Purview for compliance enforcement and Microsoft Defender for endpoint security. The solution is hosted in LTIMindtree’s Microsoft 365 SaaS environment and accessed via secure enterprise networks and user devices.

A.S.K supports persona-based workflows, enabling collaboration between sales, presales, and KM champions. It includes automated access requests, contributor approval flows, and dashboards to track knowledge contributions and usage metrics. Audit logs and conditional access policies ensure enterprise-grade governance and compliance.

In essence, A.S.K is not just a tool—it is a strategic enabler that bridges the gap between knowledge and execution. It transforms how LTIMindtree’s sales and presales teams operate, turning every RFP response into a learning opportunity and every insight into a competitive advantage.

User Feedback / Testimonials:

• “It saves a lot of time and provides good contextual information—very useful.”
  — Senior Presales Leader, Travel & Hospitality Vertical
• “Thank you for your efforts on the A.S.K agent initiative. This is an excellent start.”
  — Senior Presales Leader, Banking & Financial Services Vertical

A.S.K supports LTIMindtree’s global sales and presales teams across 30+ countries, leveraging the company’s robust delivery model with 70+ delivery centers across 5 continents and serving 100+ Fortune 500 clients. Accessible through Microsoft 365 Copilot interface, Teams, and mobile applications, A.S.K ensures seamless adoption across time zones and geographies. It empowers regional hubs in North America, Europe, APAC, Middle East & Africa, and Central America, delivering contextual insights for diverse markets. A.S.K supports 10+ industry verticals, including BFSI, Manufacturing, Retail, Energy, and Hi-Tech, making it a truly global solution for accelerating deal velocity and enhancing client engagement.