Passwordless Sign-in

The CIO has championed a vision rooted in simplicity, security, and intelligence. By prioritising Passwordless authentication, the initiative has evolved from a technical upgrade to a business enabler. As traditional passwords pose significant security risks, being vulnerable to phishing, brute-force attacks, and reuse across platforms, the rollout of passwordless solution, effectively mitigates these threats by delivering phishing-resistant authentication, enhancing both security and user trust. Apart, it enhances customer and employee experience, reinforces cybersecurity, and introduces a more intuitive and user-friendly alternative to traditional login methods, setting LTIMindtree apart in its digital transformation journey.

The project has delivered tangible business value. Login times have been reduced by over 60%, saving approximately five minutes per user per day. Security has also been significantly enhanced, with phishing-related breaches reduced by up to 90%. Operational efficiency has improved through a marked decrease in password reset requests, and user satisfaction has risen, with 90% of users preferring Passwordless sign-in.

Business benefits:

• Identity Score: Improved from 45% to 94%
• Adoption Rate: Achieved 98% adoption across the organisation
• User Preference: 90% of users prefer Passwordless methods over traditional logins
• Phishing Resistance: Up to 90% reduction in phishing-related breaches
• Credential Theft Reduction: No passwords stored or transmitted, significantly lowering attack surfaces
• Login Time Reduction: From 10–15 seconds (password) to 3–5 seconds (Passwordless), saving ~5 minutes per user per day
• Helpdesk Load: Significant drop in password reset tickets and account lockouts

• Microsoft Entra ID for identity and access management
• FIDO2-based Passwordless authentication
• Multi-Factor Authentication (MFA)
• Zero Trust Architecture principles and frameworks

1. Behavioural & Cultural Shift: Migrating users to Passwordless required change management. Internal campaigns such as kiosk setups, awareness drives, and hands-on support were critical to achieving high adoption.
2. Balancing Security with Experience: Security gains must be matched with user experience. Faster login times (from 10–15 seconds to 3–5 seconds) played a key role in driving adoption.
3. Scalability Demands Strategic Design: Scaling the solution across diverse teams and geographies required flexible architecture and thoughtful planning.

LTIMindtree has taken a pioneering step in enterprise security and digital transformation by implementing Passwordless authentication at scale, an initiative that aligns with Zero Trust principles and redefines identity management across the organisation.

This strategic project replaces traditional passwords with secure, user-friendly alternatives such as biometrics, device-bound credentials, and cryptographic keys. By leveraging Microsoft Entra ID, FIDO2 standards, and native integration with Microsoft 365, the initiative ensures that access is continuously verified, context-aware, and resistant to modern cyber threats.

This initiative is not just a technology upgrade; it is a cultural shift. Through comprehensive training, change management, and cross-functional collaboration, LTIMindtree has ensured seamless adoption and long-term sustainability.

By eliminating passwords and embracing Zero Trust, LTIMindtree has positioned itself as a leader in secure digital innovation. This project exemplifies how IT can drive enterprise-wide transformation that is secure, scalable, and future-ready.