Health Information System (IQVIA) – Meena Health Digital Transformation

The Health Information System (IQVIA) implementation aimed to establish a unified, patient-centric digital health ecosystem across Meena Health’s clinical and home care network. The project’s primary goals included:

• Integrating all clinical, laboratory, radiology, and billing modules under a single HIS platform to eliminate data silos.
• Enabling seamless interoperability with NPHIES, PACS, ERP (Microsoft Dynamics F&O), and PHM (Saned) systems.
• Enhancing patient care efficiency and decision-making through real-time analytics and centralized dashboards.
• Standardizing clinical documentation, improving turnaround times, and ensuring CBAHI and PDPL compliance.
• Building a scalable, cloud-hosted architecture on Oracle OCI to support business continuity and future expansion.

The project successfully transformed Meena Health into a fully digitized, data-driven healthcare provider aligned with Saudi Vision 2030’s digital health objectives.

The project delivered exactly what we set out to achieve one connected digital system that improved care quality and made daily work smoother for our staff. We moved from multiple disjointed systems to a single HIS that now covers clinics, medical centers, and home health care.

Patient registration and billing are now 30–40% faster, and clinical documentation is standardized across all sites. Integration with ERP and NPHIES helped us reduce billing errors and speed up insurance approvals. Doctors and nurses can now view lab and imaging results instantly, which improved decision-making and patient turnaround time.

The most rewarding result was the change in culture staff became more confident using digital tools, and management now relies on live dashboards instead of manual reports. Patients noticed the difference too; feedback scores went up because everything feels more organized and transparent. Overall, the HIS transformed how we operate and strengthened our foundation for future digital growth.

Main Platform: IQVIA Health Information System
Modules Implemented: Registration, EMR, Pharmacy, Laboratory, Radiology, Billing, Claims, Inventory, Analytics
Integrated Systems:

• NPHIES for insurance and claims submission

• PACS for radiology imaging and reports

• Microsoft Dynamics 365 Finance & Operations for ERP and billing

• Saned for Population Health and Home Care tracking

• Sprinklr for patient contact center integration

• Jisr HRMS and Linkus internal communication

Infrastructure: Oracle Cloud (OCI) for hosting and disaster recovery, FortiGate firewalls, Cisco switches, and secure VPN connectivity.

Mobile Access: Meena Health App for patients, doctors, and home care staff — allowing appointment booking, visit tracking, and electronic documentation from anywhere.

This was not an easy project. The biggest challenge was change management convincing clinical and operational teams to shift from old manual habits to a new digital process. Many team members were initially hesitant, especially in home health care and field operations. We had to invest time in training and daily support until confidence grew.

Data migration was another tough phase because historical patient records came from different formats and systems. Ensuring accuracy during the move required long hours of validation. Integrating the HIS with ERP, PACS, and PHM also took coordination across multiple vendors and technical teams.

Despite these hurdles, what helped us succeed was teamwork, clear communication, and strong leadership support. Everyone from doctors to IT staff shared one goal: to make healthcare smoother for patients. By the end, the same people who were initially resistant became the strongest advocates of the system.

When we started this project, our main goal was simple to make our healthcare operations fully connected and easier for both patients and staff. We had several clinics and home care teams using different systems that didn’t communicate well with each other. Doctors were spending more time searching for information than focusing on care.

The Health Information System project allowed us to change that completely. We partnered with IQVIA to design and implement a unified HIS that could handle every clinical and administrative need under one roof. Over nine months, we worked closely with doctors, nurses, and operations teams to plan, customize, test, and train more than 1,000 users across all facilities.

The system now manages the entire patient journey from registration to diagnosis, lab, pharmacy, billing, and insurance claim in a single flow. We also built integrations with ERP, PACS, and PHM to make sure every part of the business talks to each other in real time.

Hosting the system on Oracle Cloud gave us stability, speed, and security. Our data is protected under PDPL standards, and the setup ensures we can continue operations even if one site goes down.

The impact has been very visible: waiting times reduced, data entry errors dropped, and management now has a clear dashboard to monitor clinical and financial performance. More importantly, our staff feel confident using technology, and our patients experience smoother, faster, and more transparent care.

This project wasn’t just about technology it was about building a foundation for better healthcare and teamwork across Meena Health. It’s something we’re proud of because it made a real difference in how we serve people every day.

The project covered multiple Meena Health facilities across Saudi Arabia. It included 8 Yalla Clinics, 4 medical center (NEST), two in-house clinics, and 50 home health-care teams. All locations are now linked through the HIS on Oracle Cloud, allowing centralized monitoring and reporting from the head office.

The reach also extends to patients at home through the Meena Health mobile app, where they can view appointments, medical history, and receive care updates. This combination of physical and digital coverage made the project truly nationwide in scope, supporting both clinic-based and community-based care models.