MyUztelecom
- Customer
- Telecom Soft
- Project manager on the customer side
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- Year of project completion
- 2025
- Project timeline
- November, 2024 - November, 2025
- Project scope
- 5000000 subscribers
- Goals
- The goal of the MyUztelecom project is to create a unified digital platform that enhances convenience, transparency, and personalization for telecom customers. The system enables users to independently manage their mobile and internet services, monitor expenses, change plans, and access support through mobile and web interfaces. For the operator, MyUztelecom automates service processes, reduces the load on contact centers, and improves operational efficiency. The project aims to strengthen customer loyalty, simplify interaction between clients and the provider, and support the company’s digital transformation strategy by shifting key services into a fully online environment.
- Project Results
- Implementation of MyUztelecom led to a significant reduction in customer inquiries to call centers and sales offices, especially on issues related to tariffs and billing periods. The platform provided users with full self-service capabilities, improving transparency and convenience. Customer satisfaction and loyalty grew due to instant access to services and personalized digital offers. The application evolved into a true SuperApp, opening partnership opportunities for other companies and expanding the ecosystem beyond telecom services. As a result, the operator achieved lower operational costs, faster service delivery, and stronger positioning as a digital leader in the telecom market.
The uniqueness of the project
MyUztelecom offers digital services and features that are not even available in physical sales offices, making it a truly next-generation customer platform. The system provides innovative tools that no other telecom operator currently offers—unique service management options, instant tariff customization, and digital-only products accessible exclusively through the app and web portal. MyUztelecom combines a modern interface with deep integration into core telecom systems, enabling real-time updates and seamless service delivery. Its innovation lies in full digital autonomy for customers and in setting a new standard for telecom self-service, transforming the operator’s relationship with users from reactive support to proactive digital experience.- Used software
- MyUztelecom is built on a scalable microservice architecture deeply integrated with the operator’s billing, CRM, and product catalog systems. The solution includes mobile applications for iOS and Android, as well as a unified web platform ensuring seamless customer experience. Google Firebase is used to collect user activity data, monitor performance, and personalize digital interactions. The system supports integration with major payment gateways and national digital ID services, enabling instant transactions and secure authentication. Analytical capabilities are enhanced through Power BI dashboards and internal data platforms. The solution is hosted in a protected corporate cloud, ensuring security, reliability, and uninterrupted service for millions of users.
- Difficulty of implementation
- Developing MyUztelecom required deep integration with legacy billing and CRM systems while maintaining real-time data flow and stable performance under high user load. Introducing new digital services such as eSIM sales, SIM and number replacement, and full tariff management directly in the app added major technical and regulatory challenges. Additional complexity arose when integrating external partner products like Aviasales and Yandex services into the ecosystem, ensuring consistent UX, data security, and seamless operation across platforms. MyUztelecom was not limited to mobile or internet service management—it was built to face diverse digital challenges and create a multifunctional environment that extends beyond telecom.
- Project Description
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MyUztelecom is a digital ecosystem designed to improve customer convenience and service quality for a leading telecom operator. The platform integrates multiple customer touchpoints—mobile application, personal web account, and service portals—into a single, user-friendly environment. Its main goal is to create a seamless experience for managing telecom services, payments, and support across all devices.
Customers can view and control their accounts, change plans, manage subscriptions, monitor usage, and contact support without visiting physical offices. The system provides personalized offers and notifications powered by analytics, helping customers choose optimal plans and reduce costs.
For the operator, MyUztelecom consolidates customer interactions and automates service workflows, reducing the load on call centers and support staff. It also gathers valuable insights into customer behavior, improving segmentation and marketing efficiency.
The project is built on a modular architecture that supports high traffic volumes and easy scalability. APIs connect MyUztelecom with billing, CRM, and network systems, ensuring real-time data synchronization. Enhanced security mechanisms protect customer information while maintaining fast, stable access.
By combining intuitive design with deep integration into telecom infrastructure, MyUztelecom embodies digital transformation in customer service—offering simplicity, transparency, and control to millions of users.
- Project geography
- MyUztelecom was developed and launched in Uzbekistan, covering all regions where the operator provides mobile and internet services. The platform serves millions of users both inside the country and abroad. Customers traveling or living outside Uzbekistan can monitor their accounts, manage services, and control their balance in real time through the Broadway application. The system’s cloud-based architecture ensures secure and uninterrupted access from anywhere in the world, providing consistent service quality and convenience for all users, regardless of location.
- Additional presentations:
- MyUztelecom.pdf