NUPCO Robotic Process Automation Program
- Customer
- NUPCO
- Project manager on the customer side
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- Year of project completion
- 2025
- Project timeline
- October, 2024 - October, 2025
- Project scope
- 8000 man-hours
- Goals
- The RPA Implementation at NUPCO aims to optimize business efficiency by automating repetitive processes, reducing manual effort, and minimizing errors. It supports NUPCO’s digital transformation by standardizing automation practices, improving accuracy and turnaround time, and enabling employees to focus on strategic, value-added activities.
- Project Results
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26 Major process Across sectors has been automated with RPA, +458K Man hours saved per year
The uniqueness of the project
This project is distinguished by its analytical rigor and structured approach to automation. We at NUPCO invested significant effort in studying existing (“as-is”) processes and defining optimized (“to-be”) automation-ready versions tailored to our operational landscape. Each use case was thoroughly analyzed to capture business logic, dependencies, and exception scenarios within the ERP and WMS environments. Using UiPath, we developed precise automations that replicate complex user actions and handle high-volume, rule-based tasks with accuracy and reliability. This disciplined approach ensured stability, compliance, and scalability, establishing a strong foundation for future automation expansion across the organization.
- Used software
- The RPA Implementation leveraged UiPath as the primary automation platform for process design, development, scheduling, and monitoring. UiPath Orchestrator was used to manage bot execution, logging, and exception handling within a secure and scalable environment. The solution integrated seamlessly with the organization’s ERP system for transactional processing and data validation, and with the WMS (Warehouse Management System) for operational workflows involving logistics and inventory management. Additional supporting components included virtual machines for unattended automation, secure network channels, and centralized dashboards for performance tracking and governance.
- Difficulty of implementation
- The RPA Implementation involved high complexity due to its integration with multiple enterprise systems, including ERP and WMS, each with unique data structures, business rules, and access protocols. Automating processes across these platforms required deep coordination between business, IT, and infrastructure teams to ensure data integrity and system security. Additional complexity arose from handling exception scenarios, transaction validations, and user role dependencies. Establishing the UiPath governance model, virtual machine setup, and orchestrator configuration added further technical depth. Despite these challenges, a standardized development and testing framework ensured smooth deployment, operational stability, and scalability across departments.
- Project Description
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The Robotic Process Automation (RPA) Implementation represents a key milestone in the organization’s digital transformation journey, aiming to redefine how business operations are executed by introducing intelligent, scalable, and reliable automation solutions. The initiative was designed to automate repetitive, rule-based processes that consume significant manual effort, ensuring greater efficiency, accuracy, and speed across multiple functions.The project began with a comprehensive assessment phase to identify automation opportunities within high-impact areas such as finance, logistics, procurement, and human resources. Processes were prioritized based on volume, complexity, and potential for time and cost savings. Following this, a robust governance and development framework was established to standardize automation delivery, including process documentation templates, development best practices, and quality assurance checkpoints.
The RPA solution was built on UiPath, a leading enterprise automation platform selected for its scalability, flexibility, and strong integration capabilities. UiPath Orchestrator was deployed to centrally manage bot scheduling, monitoring, and exception handling, ensuring a controlled and transparent automation environment. The bots interacted directly with the ERP system for data validation, transaction posting, and report extraction, as well as the WMS for logistics and inventory-related operations. These integrations enabled seamless data exchange across systems while maintaining process compliance and auditability.
To support sustainable operations, virtual machines were configured for unattended automation, ensuring 24/7 availability and consistent performance. A monitoring dashboard was implemented to track bot utilization, performance metrics, and business outcomes, providing continuous insight into automation value realization. In addition, a structured change management and training program was rolled out to upskill employees, promote adoption, and ensure alignment between business and digital teams.
The implementation delivered measurable impact in its first phase, reducing manual effort, minimizing errors, and significantly improving turnaround times for repetitive processes. More importantly, it established a scalable automation foundation for future expansion, paving the way for the integration of intelligent automation, analytics, and machine learning capabilities.
By embedding automation into core operations, the RPA program has strengthened operational resilience, supported compliance objectives, and positioned the organization for continuous digital growth. This initiative not only optimizes current workflows but also sets the stage for a smarter, data-driven enterprise capable of adapting rapidly to evolving business demands.
- Project geography
- The RPA Implementation was executed across multiple operational units within the Kingdom of Saudi Arabia, covering both head-office functions and regional facilities. The automation scope spanned departments managing financial operations, logistics, and procurement activities, ensuring consistent process performance across geographically distributed sites. Centralized governance and monitoring were maintained through UiPath Orchestrator, allowing seamless coordination and oversight of automated processes from the organization’s main digital operations center.