Benjamin Lim
Nanyang Technological University
Divisional Head, NTU Shared Services, Information Technology
Achievements in the Global CIO community
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Participant
Of the «Top 100 IT Leaders» rating
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Winner
Of the «Project of the Year» competition
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Speaker
Of professional conferences
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Member of the IT Leaders Club
Competencies
Executive IT Leadership, Strategic Execution, and IT Governance. Expert in large-scale Digital Transformation, Program/Change Management, and Enterprise Architecture. Specializes in AI/Automation ecosystem design (GenAI, Predictive IoT, NLP). An ICF-ACC credentialed leadership coach, he excels in Talent Development, building high-performing, agile teams, and fostering a "High Tech, High Touch, High Trust" culture that prioritizes stakeholder experience and operational resilience.
Facts and figures
20+ years of experience in IT
1500+ internal users in the company
Management team of up to 50—150 people
Member of the board of directors or similar body of the company
Comprehensive digital transformation of the company to enhance its competitiveness
Brief biography
Transformed NTU’s traditional IT operations into a proactive, AI-driven ecosystem, securing Global CIO Project of the Year 2025. Deployed the AVAIlable:IT mesh (AI-IVR, GenAI, IoT) to absorb >200% workload spikes with zero headcount growth. This scalable architecture reduced tickets by 40% and cut resolution time by >50%. Consistently leads award-winning Smart Campus initiatives (SBR Tech Excellence, OpenGov), delivering robust IT/AV services to 340,000+ users.
Professional achievements
Benjamin Lim is a visionary IT leader with 25+ years of experience driving digital transformation across Singapore’s public & healthcare sectors. As Divisional Head of Service Delivery at NTU Singapore, he directs IT strategy for a massive ecosystem of 343,000 students, faculty, & alumni. Championing NTU’s Smart Campus vision since 2018, Benjamin recently orchestrated AVAIlable:IT - an innovative AI, IoT, and GenAI mesh integrating high tech with high touch to forge high user trust. Previously, as Innovation Lead at Synapxe, he delivered National-Level and UN-recognized healthcare technologies. A Fellow of the Singapore Computer Society, Past President of the Project Management Chapter, and an ICF-certified coach, Benjamin champions empathetic leadership. He leverages AI to decouple workload growth from headcount, proving that technology handles the volume while humans handle the value.
Participation in the «Project of the Year» competition
Global CIO Certificates
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Winner of the Project of the Year
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Top 100 IT Leaders Participant
How to improve your rating
Points are counted for the last 3 years
Core Activities
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Completing a profile with a photo10 points
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Participation in Global CIO surveys10 points for each survey
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Participation in an online event10 points for each one
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Participation in an offline event30 points for each one
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Comments in the “Project of the Year” competition2 points (maximum 60 points)
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Voting in the “Project of the Year” competition1 point (maximum 50 points)
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Social media posts10 points
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Referring participants with “IT Decision Maker” status through the referral program10 points
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Registration with “IT Decision Maker” status via a referral link5 points
Expert Activities
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Speaking engagement60 points for each one
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Publication of an article on the portal50 points for each one
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Participation in educational projects50 points per course/program
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Participant of the Global CIO Academy50 points
Leadership Initiatives
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Participation in the IT Leaders Club (“Standard” plan)100 points (annual subscription)
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Participation in the IT Leaders Club (plans above “Standard”)250 points (annual subscription)
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Participation in the “Project of the Year” competition100 points (once a year)
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Winner of the “Project of the Year” competition150 points (participation bonus)
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Participation in the “Top 100 IT Leaders” ranking50 points (once a year)
Bonus list
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Complete Personal Track tasks
A certain number of points will be awarded for each completed task
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