Year of foundation:
2010
Size:
< 500 employees
Achievements at Global CIO:
BPMSoft is a developer of a proprietary low-code platform designed to automate and orchestrate business processes within a unified digital environment. The platform provides flexible configuration and customization tools, out-of-the-box business applications for CRM, SRM, HRM, and ITSM, as well as connectors and extensions that integrate seamlessly with any IT infrastructure. BPMSoft’s partner ecosystem includes more than 150 companies delivering platform implementations and building their own solutions on top of it.
Over 500 enterprise customers across banking and insurance, energy and industrial sectors, retail and FMCG, IT, pharmaceuticals, and other industries rely on BPMSoft to power their operations. The platform is registered as Russian software, certified by the Federal Service for Technical and Export Control (FSTEC) at Level 4, and is approved for use at critical information infrastructure facilities.
Over 500 enterprise customers across banking and insurance, energy and industrial sectors, retail and FMCG, IT, pharmaceuticals, and other industries rely on BPMSoft to power their operations. The platform is registered as Russian software, certified by the Federal Service for Technical and Export Control (FSTEC) at Level 4, and is approved for use at critical information infrastructure facilities.
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Key clients
Testimonials
Service quality is more than KPIs — it is part of our culture. BPMSoft provides convenient, flexible tools that help us maintain consistently high service standards. The platform allows us to work faster and more accurately, keeping the customer at the center rather than the internal process.
Implementing a BPMSoft-based CRM allowed us to reduce time spent searching for information across fragmented systems. With integrated data, analytics, and external services, we now have a full customer view in a single window. Dashboards and reports have become transparent and easy to manage.
BPMSoft CRM is a complete end-to-end automation tool for us. Deep integrations with billing systems allow us to manage financial flows and customer interactions in one place. All actions — purchases, requests, debts — are reflected in the system, forming a unified customer profile.
We were looking for a full Russian-market alternative to Salesforce, and BPMSoft became that choice. The platform combines modular architecture, transparency in implementation, and a strong low-code core that eliminates dependence on internal developers. Given the maturity of the system, BPMSoft was the only viable option.
BPMSoft helped us accelerate processes and rethink how we work with customers. Today we act proactively, offering solutions before issues arise. This strengthens customer loyalty and reinforces our position as a technology-driven industry leader.
When choosing a CRM, we consciously moved away from narrow industry-specific systems. We needed a flexible solution capable of supporting large volumes of interactions and integrating with internal and partner systems. BPMSoft allowed us to build a seamless environment for managing client communication across all channels.