AI Transformation Journey at VIVEST: A CIO’s Experience
16 July 2025
VIVEST's CIO Mr. Alex Galho led a 12-month AI transformation deploying Microsoft Copilot across 28 initiatives with documented ROI of 662% in health processing. The case study reveals that successful enterprise AI adoption requires structured people enablement and cultural change, not just technology implementation. Key lessons include moving from mass training to 1-on-1 mentoring and treating AI as continuous transformation rather than a finite project.