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Mass implementation of AI in the processes of the logistics company. How forecasting, LLM and RAG became part of everyday work

17 March 2026
CRM
AI
Analytics
Logistics
PEC with 80+ IT systems has implemented AI in business processes. Anton Sluchenkov, Director of the Data Development and Visualization Department, demonstrates the solutions: ML predictions with an accuracy of 95%, CRM auto-filling from calls using GPT OSS 20B, a RAG chatbot for operators, and a graph of connections in Neo4j. The article explains how a unified ML pipeline works, why a two-step classification is necessary for 180 topics, and the purpose of a vector storage.
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