Vocamate AI
Vocamate AI is a solution for building automated customer service systems in various business spheres.
It is an all-in-one conversational AI platform for creating human-like voice robots, chatbots and virtual assistants that solve customer communication tasks of any level of complexity.
Low-code platform Vocamate AI contains a set of tools to create robots without programming skills. The solution allows to design omnichannel systems that maintain an end-to-end history of user requests in different communication channels.
What can Vocamate AI robots do:
Technologies in the solution:
It is an all-in-one conversational AI platform for creating human-like voice robots, chatbots and virtual assistants that solve customer communication tasks of any level of complexity.
Low-code platform Vocamate AI contains a set of tools to create robots without programming skills. The solution allows to design omnichannel systems that maintain an end-to-end history of user requests in different communication channels.
What can Vocamate AI robots do:
- Handle an unlimited number of calls and chats in over 20 languages.
- Analyze nuances of meaning, context and intents
- Correctly recognize user queries and provide relevant responses.
- Engage in non-linear dialog
- Integrate with information systems and use multiple knowledge bases
- Perform RPA tasks and automate a wide range of business processes
Technologies in the solution:
- ML, DL TL
- NLU
- ASR, TTS, OCR
- LLM-models
The Vocamate AI omnichannel platform
Reviews
After implementing the service, agents and partners have an opportunity to receive answers to arising questions more quickly, and support specialists no longer spend time consulting users on typical issues, this process is automated. All those who now use online chat highly appreciate the quality and speed of service via chatbot.
When choosing a contractor, we reviewed about 10 solutions. Some of the companies offering ready-made "boxed solutions" that could automate only certain aspects of the recruitment process, while other companies' proposals were not satisfactory either in timelines of project implementation time or functionality. The optimal solution that helped us to reduce costs and increase labor efficiency of the HR-department was Vocamate AI, which allows to create intelligent assistants and automate a wide range of business tasks.
The automation of this business process alone has allowed us to reduce the costs of processing clients' requests many times over while maintaining the success rate of this process. We see great prospects for using the technology in other departments.
Other materials about the solution
Sergey Chetvertakov, Prof IT - about the skills of conversational and software robots and generative AI in conversational assistants (Read in Russian)
Prof IT developed a virtual assistant for the Russia exhibition (Read in Russian)
How a robot invited almost 15 thousand candidates for an interview at Fix Price in 1.5 years (Read in Russian)