ULTIMA Works - The Future of Enterprise Systems
- Customer
- LTIMindtree
- Project manager on the customer side
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- Year of project completion
- 2025
- Project timeline
- March, 2025 - November, 2025
- Project scope
- 1120 man-hours
- Goals
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- Build a single platform that connects over 200 enterprise apps, workflows, and data sources to eliminate fragmentation and reduce context switching.
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Deliver a dynamic landing page tailored to each user's role, region, preferences, tasks, and behaviors, ensuring a unique and relevant workspace.
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Enable users to instantly add apps to their workspace, including Enterprise apps, project-specific apps, using a simple drag-and-drop interface.
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Implement intelligent agents that mimic app actions to automate processes, reduce maintenance overhead, and enhance business agility.
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Create a global communication environment that delivers organization-wide messages, local updates, and news feeds in a high-visibility format.
- Project Results
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Consolidated 200+ apps and tools into a single intranet platform — reducing context-switching by 60% and simplifying daily workflows.
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Eliminated repetitive navigation and app-hopping, saving million productive hours annually across the workforce.
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With hyper-personalized dashboards and conversational AI, employee satisfaction scores improved by 35% and task completion time dropped by 40%.
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100% of critical updates now reach employees in real time
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Reduced IT maintenance efforts by 30% through agent-led automation and simplified app lifecycle management.
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The uniqueness of the project
Unlike traditional siloed systems, this platform integrates over 200 enterprise apps, workflows, and data sources into a single interface. This eliminates the need for users to switch between multiple tools, significantly improving productivity and reducing cognitive load.
The platform dynamically adapts to each user’s role, region, preferences, and behavior. This level of personalization ensures that every employee sees a workspace tailored to their specific needs—something rarely achieved at scale in enterprise environments.
The ability to instantly add Enterprise Apps or project-specific apps via drag-and-drop offers a consumer-grade experience in an enterprise setting. This empowers users with autonomy while maintaining governance.
The enhanced AI search provides detailed information about the Apps and the policies of the organization.
Automation agents that mimic user interactions with apps reduce the need for manual updates and complex maintenance. This approach accelerates business agility and lowers operational overhead without requiring deep system changes.
Combining organization-wide announcements, local updates, and news feeds into a single, consistent interface ensures high visibility and engagement. It bridges the gap between top-down communication and localized team updates.
- Used software
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Java, Angular, Azure OpenAI GPT-3.5, MongoDB
ULTIMA Works is a 3-tier web platform built on Angular (UI), Java Web Services (business layer) and MongoDB (document database). It is hosted in an Azure environment with load balancers to ensure highly performant application.The business layer in Java is implemented as multiple micro services to ensure clear demarcation of data and responsibilities. The business layer is deployed in multiple systems and is managed via a load balancer. Replication has been configured for the databases so that it provides high availability in case of failures on one of the systems.
The choice of MongoDB - a no-sql document database - allows us to modify the database schema easily without having to make major code changes - which would not have been possible in a traditional RDBMS.
- Difficulty of implementation
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Integrating the performance management process with SAP SuccessFactors, SOWs from the SAP system was time consuming and involved multiple discussions with the platform specialists as well.
ULTIMA Works being only a system of engagement, relies on the core systems of records such as SAP, Salesforce for data. Fetching data from these systems, requires API and feeds to be implemented and consumed - so that the load on the systems do not increase impacting the normal operation.
Timelines were a significant constraint, requiring the completion of the system and all related activities within a short period. Collaboration with different stakeholders was essential to gather all necessary details and fetch the required data. Technical integration with various applications involved working closely with app teams for data consumption.
The design thinking of being powered by AI required multiple discussions with the various functions in LTIMindtree. - Project Description
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ULTIMA Works is the enterprise portal for all LTIMindtree employees which is powered by AI. The advanced AI search, Goal submission, Extraction of Obligation from SOW/MSA and RA Identification of projects are all AI agents which is integrated with the portal.Unified Digital Workspace which seamlessly connects 200+ enterprise apps, workflows, and data—eliminating fragmentation and context switching.Hyper-Personalized Employee Experience Dynamic landing page tailored to role, region, preferences, tasks, and behaviors — every user gets their workspace.Smart App Store with Drag-and-Drop- Add apps to your workspace instantly. Enterprise Apps, project apps and dashboards with drag-and-drop simplicity.Agent-Led Process Automation. Agents mimic app actions—simplifying updates, reducing maintenance effort, and enabling faster business agility.Reconstructing External Apps via APIs Legacy systems and external tools are transformed into in-app micro experiences, preventing redirects and window hopping.Unified Communication Layer Org-wide messages, local updates, and news feeds delivered in one consistent, high-visibility communication environment.
- Project geography
- Global
- Additional presentations:
- CIO-Awards-AIPowered-CustomerExperience.pdf