Generative AI Powered Goal-Setting Experience
- Customer
- LTIMindtree
- Project manager on the customer side
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- Year of project completion
- 2025
- Project timeline
- April, 2025 - May, 2025
- Project scope
- 1400 man-hours
- Goals
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- Reimagine Goal-Setting as Growth-Centered
Shift the process from a compliance activity to a meaningful, reflective, and development-driven experience. - Strengthen Alignment Across the Organization
Ensure every employee can clearly see how their goals ladder up to team, function, and enterprise priorities. - Enable Career Path & Skill Progression
Connect goals directly to role expectations, future skill pathways, and grade advancement, fostering continuous development. - Equip Managers as Coaches, Not Administrators
Provide structured guidance, visibility, and AI support so managers can review, calibrate, and coach with clarity and consistency. - Empower HR with Strategic Insights
Deliver real-time, organization-wide intelligence to drive capability building, workforce planning, and leadership readiness. - Break Down Silos with a Unified, Seamless Experience
Eliminate fragmented tools and workflows — goal-setting becomes simple, consistent, and collaborative across the enterprise. - Build a Culture of Engagement & Growth Ownership
Make goal-setting inspiring and participative — empowering employees to own their progress and contribute to shared success.
- Reimagine Goal-Setting as Growth-Centered
- Project Results
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Quantitative Outcomes
Impact Area Before After Goal completion time 3–4 hours 30 minutes On-time submissions < 50% ~95% New employees completing goals – 35% Manager time saved – 80,000+ hours HR escalations Frequent Near zero
Qualitative Outcomes
- Millions of productive hours reclaimed, driving efficiency across the organization.
- All associates completed goals ahead of time for the first time, setting a new benchmark.
- Significant improvements in alignment, compliance, and engagement, fostering a high-performance culture.
- Strong executive endorsement and enterprise-wide adoption, ensuring sustainability and scalability.
The uniqueness of the project
- Conversational AI: The use of an AI companion (RAIma) for natural, interactive goal management.
- Personalization: AI-driven recommendations tailored to each user’s role, grade, and department.
- Automation: Automated editing and carry-forward of goals, reducing manual effort.
- Real-Time Dashboards: Instant visibility for managers and HR, enabling proactive interventions.
- Scalability: Designed for organization-wide adoption, supporting thousands of users simultaneously.
First-of-its-Kind Impact
- First time in company history, all associates completed goals ahead of time.
- Significant boost in alignment, compliance, and engagement.
- Endorsed by the CHRO and adopted organization-wide.
- Used software
- Java, Angular, Mongodb, gpt-4.1 mini llm model on Azure OpenAI
- Difficulty of implementation
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Implementation Challenges
- Complex Workflows: Transitioning from multiple legacy systems required re-architecting intricate workflows.
- Integration Dependencies: Needed seamless connectivity with third-party HR platforms.
- Change Management: Ensuring adoption across a large, diverse workforce required structured communication and enablement.
- Data Migration: Safeguarding accuracy and security while transferring historical goal and performance data.
Risks and Mitigation
- User Resistance: Handled through targeted training, continuous communication, and support mechanisms.
- Technical Issues: Reduced by implementing rigorous testing and a phased rollout strategy.
- Data Security: Ensured through robust compliance controls and enterprise-grade security protocols.
- Scalability: System designed for high concurrency and future expansion to support organizational growth.
- Project Description
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Background & Rationale
Goal-setting should be a moment of reflection, alignment, and growth—not a compliance exercise.
However, our earlier process was:- Fragmented across third-party systems
- Effort-heavy with multiple steps and rework
- Limited in guidance, leaving employees unsure of what “good goals” looked like
- Manager-dependent for alignment and clarity
- Slow to approve, causing delays and disengagement
The organization needed a unified, intelligent, and supportive experience—one that helps employees understand, shape, and own their growth while ensuring alignment with business priorities.
7.2 Solution Overview / Architecture
Layer Key Capabilities AI Companion Experience (Front-End) Conversational goal creation, editing, clarification, and refinement without navigating complex screens. AI Intelligence Layer SMART goal recommendations based on role, grade, BU priorities, and skill pathways. AI Rewriter ensures goals are clear, measurable, and outcome-based. Integration Layer Seamless, real-time connectivity with SuccessFactors and iCore to fetch role data, goal history, manager hierarchy, approvals, and talent pathways. Data & Insights Layer Secure goal repository with dashboards for employees, managers, and HR to track progress and organizational readiness. This architecture ensures the experience is simple on the outside, and intelligent at the core.
User Journey Experience
- Employees / Associates
Guided by the AI Goal Companion to:- Create or carry-forward goals
- Refine wording to SMART format
- Apply weightages logically
- Understand alignment to org priorities
- Submit confidently
- Managers
- Real-time team dashboards
- AI-powered review & coaching suggestions
- Clear approval workflows
- Less admin, more conversation
- HR & Leadership
- Enterprise-wide visibility into alignment, capability, readiness
- Ability to identify skill gaps & talent development needs
- Data-driven decision-making to drive workforce strategy
7.4 Implementation Approach
- Discovery & Co-Creation
- User research across roles and business lines
- Workshops to identify capability gaps and user pain-points
- Alignment on experience principles and success metrics
- Design & Build (Agile)
- Rapid prototyping of conversational goal experience
- Integration with SuccessFactors & internal systems
- AI models tuned for SMART goal structure and role relevance
- Testing & Refinement
- Iterative UAT cycles with employees and managers
- Behavioral observation & performance tuning
- Rollout & Change Management
- Awareness campaigns, demos, walk-throughs
- Manager enablement & HR empowerment
- Post-Go-Live Evolution
- Continuous learning from usage patterns
- AI model improvement
- Additional persona and workflow extensions
- Project geography
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The Generative AI Goals App project is designed for deployment across multiple geographies, leveraging LTIMindtree Limited’s global presence and expertise. With operations spanning North America, Europe, Asia-Pacific, and the Middle East, the project aims to serve clients and partners in diverse markets, ensuring adaptability to local requirements and industry standards. This wide geographical scope allows the app to support organizations of varying sizes and sectors, fostering innovation and growth in both established and emerging regions.
- Additional presentations:
- CIO-Awards-GenerativeSolutions.pdf